Sportsbook Ticket Writer; Part-Time

Position: Sports book Ticket Writer (Part-Time)
** Discover What’s Possible at BetMGM
** As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:
* Medical, Dental, Vision, Life, and Disability Insurance
* 401(k) with company match
* Pre-tax spending accounts including health care FSA and commuter savings
* Flexible paid time off
* Professional development reimbursement and ongoing skills training opportunities
* Employee resource groups
* Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.
** Location
* **** Glendale, AZ (Fully Onsite)
***** About the Role
** Sports book Writer (Part-Time) are to provide high-quality, best-in-class customer service while writing fast and accurate sports wagers for customers. It is key to follow all rules and regulations, policy and procedures, and to maintain a cash drawer with accuracy.
** Responsibilities
* ** Deliver and maintain best-in-class customer service with a focus on customer acquisition and retention and through a positive, friendly manner
* Assist customers with property related items, including but not limited to, seating, F&B assistance, and kiosk wagers
* Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensure compliance related to applicable jurisdictional gaming statutes and regulations
* Create and enter player tracking cards
* Maintain and balance a till for use in issuing and redeeming tickets and vouchers for assigned shift, following all established cash-handling policies and procedures
* Ensure compliance with all regulatory controls of specific state gaming agencies
* Stock sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean and representative of the brand
* Explain wagering rules, including betting lines and odds, and procedures to customers
* Assist customers with all digital related app wagering items, including but not limited to, deposits, withdrawals, registrations and customer service escalations
* Ensure the protection of customer rewards and adherence to credit lines
* Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
* Partner with Customer Service to solve customer issues as needed
* Perform other job-related duties as requested
** Essential Functions
*** Desire to gain knowledge of sports wagering systems, sports markets and odds
* Must be able to stand, walk, bend, reach, lift to 10 pounds without assistance, and operate computers and other technological devices for extended periods of time
* Must be able to create and maintain a customer service environment which focuses on attracting and retaining customers, creating positive experiences, and solidifying our brand
* Must have the ability to adjust to and embrace change while working in a fast-paced and constantly evolving environment
* Must have the ability to listen to and understand other people's needs through interpersonal skills focused on teamwork
** Qualifications**
* *** Ability to gain and maintain a Gaming License through the proper regulatory body
**** At least 21 years old
* Must be able to stand or sit, and operate computers and other technological devices for extended periods of time
* Minimum six (6) months of cash-handling experience with basic math skills
* Basic computer and reservation software skills
* Excellent customer service skills and interpersonal skills with the ability to communicate effectively
* Strong ability to escalate potential complaints and business risks
* Ability to work as a part of a team in a high-stress and high-volume environment with attention to detail
* Ability to work in and adapt to a dynamic and frequently changing environment
* Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company…