Consumer Lending Operations Servicing Officer , II, III

Overview

Reports to:

Consumer Lending Operations Servicing Supervisor

Functions Supervised:
None

Primary Functions:
Process branch and department requests, provide support to all consumer lending departments on non-production items.

• Comply with all applicable laws, rules, regulations, policies, and procedures related to credit union activities. Understand and maintain knowledge of all consumer lending programs.
• Daily, review and analyze assigned reports to identify loan errors. Take corrective action as needed.
• Effectively communicate, both orally and in writing, with members, dealers, and other stakeholders regarding loan documentation or deficiencies.
• Respond to all phone, mail, email, and system-generated inquiries regarding post‑loan closing and financial transactions.
• Perform maintenance functions, including file maintenance updates in various systems.
• Notify dealers of short payoffs and dealer reserves owed; actively follow up via letters and calls to collect outstanding reserves.
• Perform additional research and contact makers regarding aftermarket product contact refunds, IVR payments, short payoffs, and other negotiable items.
• Complete CRM requests by following up with members, performing file maintenance, and preparing letters upon request.
• Provide prompt, professional, helpful, knowledgeable, and courteous member service.
• Perform other duties as assigned.

Education:

High school graduate or equivalent.

Creditable Experience in Lieu of

Education:

Not Applicable.

Experience/

Skills:

Two years in Consumer Lending, Title, or Office Administration with direct customer contact. Must be self‑motivated, resourceful, and possess excellent organizational, verbal, and written communication skills. Attention to detail and problem‑solving abilities required. Must have strong personality traits to handle complex and adverse situations. Proficient in computer use, Word, and Excel.

Tenure:
Assignment to Consumer Lending Operations Servicing Officer I (Category 12), Consumer Lending Operations Servicing Officer II (Category 11), and Consumer Lending Operations Servicing Officer III (Category 10) requires meeting proven acceptable performance standards as established by management. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements; it will fall within the range provided below. New hire base salaries generally fall between the minimum and midpoint of the listed range.

• Salary Pay Range 10: $63,233 – $99,908 annually
• Salary Pay Range 11: $57,484 – $90,230 annually
• Salary Pay Range 12: $53,226 – $81,405 annually

• Short‑term and long‑term incentives
• Comprehensive medical, dental, and vision insurance with HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization, and critical illness
• Tuition reimbursement
• Generous leave programs, including Paid Time Off accrual, Paid Sick Leave, and Paid Holidays
• to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer