AZDES - DBME - Customer Service Representative - Customer Service Representative

Position: AZDES - DBME - Customer Service Representative - Customer Service Representative 2

Position Information Position Type Staff Augmentation Hours/Week 40 Billing Type Hourly Shift Day Projected Start Date 02/02/2026 Start Time 8:00 AM Projected End Date/Duration 01/18/2027 End Time 5:00 PM Bid Limit Per Vendor 5 Number of Positions 8 Desired Career Level Entry Level Minimum Education Level High School Weekend None Position Location Address 6010 N. 57th Dr City Glendale State Arizona Zip 85301 Country UNITED STATES Requirements Travel Required No Security Required Yes Onboarding Category The following are required for bid submission:

• Resume
• R2R
• Cover Letter

Position Description Please see attached job description in the attachments.

Glendale Locations
5 Openings
6010 N. 57th Dr., Glendale, AZ 85301
3 Openings
4324 W. Olive Ave., Glendale, AZ 85302

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
? Provide a service such as a license, registration, title, permit, or program eligibility information
? Check to ensure that appropriate changes were made to resolve customers' problems.
? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
? Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
? Refer unresolved customer grievances to designated departments for further investigation.
? Determine charges for services requested, collect deposits or payments, or arrange for billing.
? Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving
difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis
Required Skills Skill Type
Skill Name
Follows established guidelines
Solving difficult customer service complaints/problems
Customer Service Experience Preferred Skills Skill Type
Skill Name
Bilingual