Operations Support Intern

Credit Union West, founded in 1951 on Luke Air Force Base in Glendale, Arizona, is an award-winning financial cooperative recognized as a "Top Company to Work for in Arizona" for 13 consecutive years. With more than $1.3 billion in assets and over 90,000 members, we offer a variety of personal banking, business services, and financial education to enhance financial wellbeing. Credit Union West operates 14 branches across Maricopa and Yavapai counties, complemented by online and mobile banking for convenience.

Known as "A Great Place to Work for Great People," we have a supportive work culture, prioritize employee development, and offer comprehensive benefits.

This intern position provides hands-on exposure to both digital and traditional service processes, with an emphasis on accuracy, efficiency, and member-focused service. Under the guidance of experienced team members, the intern assists with basic inquiries, account-related requests, and documentation related to transactions, new accounts, and account maintenance. The intern gains introductory experience supporting digital service channels, reviewing system updates, and helping maintain clear, professional written communications and operations documents.

This role delivers standardized information to retail team members while developing foundational knowledge of credit union operations, compliance awareness, and internal support functions.

• Orientation - All interns will participate in an orientation session, which will cover the Credit Union’s history, values, policies and work expectations. Interns will be introduced to their department and team members.
• Mentorship - Each intern will be paired with a mentor or supervisor who will guide them through the internship, providing support, feedback and career development advice.
• Projects and Tasks - Interns will be assigned specific projects, tasks, and responsibilities based on business needs and when possible, aligned with their academic studies and career goals.

• EDUCATION
  :
  High school diploma.
• EXPERIENCE
  :
  Able to communicate effectively and tactfully with employees both orally and in writing. Demonstrate critical thinking and being self-reliant to better analyze and solve problems.
• Live the mission, vision, and core values of the credit union.
• Able to communicate effectively and tactfully with employees and members both orally and in writing.
• Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.
• Act as a change agent who can collaborate with diverse interests and adapt to internal, market or regulatory-driven changes.
• Proven, high-level experience of decision-making within the discipline and authority of the role.
• Use of advanced logic to make highly complex judgments with a material impact at the organizational level.
• Work as a team member and possess positive influencing skills to bring others to new thinking and mindset.
• Present a professional, courteous image when interacting with members, co-workers, the Board of Directors, management, business partners, and the community to build strong collaborative business relationships.
• Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).
• Thorough knowledge and understanding of organization’s Employee Handbook and policies.
• Must comply with the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

No hazardous or significantly unpleasant conditions (such as in a typical office). Commitment to safety standards, cleanliness of workspace, and flexible work opportunities.