Service Manager

Service Manager at Bridgestone Retail Operations, LLC

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Wherever you are in your role, you represent the Bridgestone name and are valued as a teammate, contributing to our mission to "Serve Society with Superior Quality." We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full‑time and part‑time employees, and a 401(k) plan to help build toward your future.

Retail

Combining in‑depth automotive repair knowledge with exceptional people skills, you will manage customer relationships and often serve as a liaison between technicians and customers. You will select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $20.00 - $30.00.

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as primary point of contact for customer inquiries, feedback and concerns, fostering long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment, managing paperwork, customer interactions, financial transactions and adherence to company policies.
• Drive sales through proactive customer interactions, thorough vehicle inspections and facilitation of communication between the back and front of the shop.
• Provide insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem‑solving skills for customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Strong teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.

• 2‑year degree or equivalent.

• Medical, Dental and Vision – Starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

• Professional Development:
  Resources to help teammates level up.
• Community Involvement:
  Working with local communities and giving back.
• Integrity & Teamwork:
  Doing things right, always, together.

Upon hire, a Form I‑9 Employment Eligibility Verification must be completed. Temporary work authorization or need for sponsorship may disqualify you from employment.

Mid‑Senior level

Full‑time

Other

Retail

Bridgestone is an Equal Employment Opportunity employer. We consider all individuals for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Referrals increase your chances of interviewing at Bridgestone Retail Operations, LLC by 2x.

Apply BELOW