Customer Engagement Specialist

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• In this Talent Engagement role, you will be an integral part of the operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling.
• You will manage client information in the database and see each client through to completion.
• You will support management by gathering needed data and generating reports.
• You will assist with new participant orientations and assemble all necessary informational materials or packets.
• Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments, and reaching out to clients who fail to report for appointments.
• Seek out process improvements to improve the company.
• Manage and direct office communications.

• You are a self‑motivated and flexible team player.
• You consider yourself to have strong organizational, interpersonal, and communication skills.
• You're driven and comfortable multitasking.
• You take pride in your ability to recognize and solve problems as they arise.
• You enjoy making connections with others both in person and over the phone.
• You have a High School or General Education Diploma or higher and 1–2 years of clerical experience and are ready to make an impact.
• Previous experience working with individuals from a diverse range of backgrounds is highly desirable.

Pay range: $19 - $20/hr

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or any other characteristic protected under state, federal, or local law.