Purchaser

Zuggit is hiring a Phone Support Specialist to support our Purchasing team. You’ll be the first point of contact for field technicians calling in parts and order requests. You’ll translate real‑time job site needs into accurate purchase orders, coordinate with suppliers, and keep orders moving with clear communication and excellent documentation. This role is ideal for someone who thrives in a fast‑paced environment, stays calm on the phone, and can multitask across calls, email, and order entries without sacrificing accuracy.

• Answer inbound calls from technicians promptly and professionally; gather the right details fast (part, model/serial, quantity, job location, urgency).
• Create, update, and manage purchase orders accurately using Zuggit’s purchasing/order systems.
• Add requested parts to orders and ensure order details are complete, accurate, and documented for next‑step processing.
• Communicate with vendors/suppliers/manufacturers to confirm availability, pricing, substitutions, lead times, and shipping options.
• Resolve issues proactively: wrong parts, incomplete shipments, backorders, substitutions, pricing discrepancies, and delivery delays.
• Manage returns/exchanges and related paperwork; follow established processes to keep credits and replacements moving.
• Maintain organized records and email correspondence so any team member can quickly understand order status and next steps.
• Partner with field service and internal teams to prioritize urgent requests and support departmental goals.

• Strong phone presence: professional, clear, and confident communicating with technicians and vendors.
• Excellent organization and follow‑through (you “close loops” and don’t let issues linger).
• High attention to detail and sound judgment in a high‑volume environment.
• Ability to prioritize and multitask across calls, email, and order entry.
• Comfortable with data entry and learning new systems quickly.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Reliable and consistent attendance and performance.

• Purchasing, procurement, dispatch, customer support, order management, or inventory experience.
• HVAC/R, refrigeration, or parts‑ordering familiarity (especially contractor/distributor environment).
• 1+ year of clerical/audit/administrative/purchasing/inventory control experience or comparable time in college/trade/business school.

• Prolonged sitting, extensive keyboarding, and accurate data input.
• Reliable high‑speed internet connection.
• Quiet, dedicated workspace free from distractions.

This job description is not intended to list every duty. Responsibilities may change based on business needs. In alignment with Climate Pros’ values and applicable laws, we are committed to promoting pay transparency and equity. Compensation within the stated range will vary based on the candidate’s job‑related knowledge, skills, and experience. Final offers will be tailored to the individual’s qualifications and potential contribution.