Store Manager, DL EL

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary:

At CVS Health, we are focused on transforming health care for our customers, and on making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart, every day.

Our Retail Store Managers, DL EL play a critical role in building and leading teams to consistently deliver on our brand promise.

As a CVS Health Store Manager (SM), DL EL you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The SM, DL EL will achieve success through managing, inspiring and coaching their direct reports, consisting of Front Store (FS) crew and FS management positions. The SM, DL EL will lead the store team through effective communication, consistent application of SOPs and best practices, provisioning of appropriate support to all departments, and scheduling to the needs of the business.

A model for all, the SM DL EL will demonstrate CVS Health's Heart At Work behaviors, Helping With Heart  Actions, and will lead their team to do the same.

Primary

Roles and Responsibilities:



To successfully operate their retail location, the Store Manager, DL EL is specifically responsible to:

• Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development, contributing to career progression, involving hiring, training, performance management, and where required, termination of employment
• Ensure appropriate staffing to operate store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending
• Improve store performance measures (sales, service, loyalty, shrink, compliance, etc.) by coaching colleagues and working within the #One Team dynamic to identify and address barriers to operation
• Maintain a safe and high-quality working environment that complies with all regulatory and company standards
• Oversee timely and quality training of front store and cross-trained colleagues
• Conduct regular check-ins with all direct reports to track business goals and maintain team engagement
• Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #One Team mentality and support a holistic total store staffing pipeline
• Partner with FS DL to establish store priorities, implement new initiatives, and engage all colleagues
• Act as an ambassador for CVS Health through professional behaviors and positive engagement within the community

Education:

• High school diploma or general equivalent education (GED)

Required Qualifications:

• Must be 18 years of age
• 2+ years experience in Store Manager role with CVS Health or equivalent retail leadership experience
• Completion of all required training for current role within required timeframe
• Currently enrolled in District Leader Emerging Leader (DL EL) program
• High school diploma or general equivalent education (GED)
• Ability to work flexible schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum
  • Examples:
    • Store Manager, DL EL is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month
    • Store Manager, DL EL is scheduled a Saturday and Sunday shift in the same weekend, with two weekends on per month equating to working a total of…