Tire and Battery Service Advisor

Join to apply for the (USA) Tire and Battery Service Advisor role at Sam's Club

$19.00/hr - $26.00/hr

• Be a Team Member:
  Collaborate with team members to fulfil sales and service requests, educate other associates on tools, tasks, resources and mentor new technicians, and communicate and develop interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality. Demonstrate knowledge of point‑of‑sale systems, phone and in‑person selling techniques.
• Be a Techie:
  Leverage digital tools to plan for and drive sales, improve the service experience and elevate associate engagement. Utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapt to new tools, and encourage others to use them.
• Be an Owner:
  Communicate equipment, tools and supplies needs to TBC Lead; track and monitor returns and special orders; operate cash registers and process transactions; work hands‑on in the physical area maintaining accurate inventory, audit safety and compliance standards; report TBC complaints, safety hazards and problems with products, services and work areas; complete paperwork, logs and other required documentation; ensure merchandise is packaged, labeled and stored in accordance with company policies and procedures;
  
  identify member needs, assist members with purchasing decisions and resolve issues and concerns.
• Be a Talent Ambassador:
  Be a brand advocate by valuing the member experience in the TBC area, modeling high‑quality service and products, developing influencing and inspiring others, and working in a style that is respectful, supportive and team‑oriented. Understand roadblocks and assist in training team members.
• Act with Integrity:
  Maintain and promote the highest standards of integrity, ethics and compliance. Model Walmart values to support and foster our culture, hold oneself and others accountable, support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Serve our Customers and Members:
  Deliver results while putting the customer first; make decisions based on reliable information, balance short‑ and long‑term priorities and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strive for Excellence:
  Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, drive continuous improvements, be open to and use new technologies and skills and support others through change.

We offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to…