Animal Care Team

• Feeds and water animals according to schedules and feeding instructions in order to maintain proper patient nutrition

• Mixes food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of animal species in order to ensure proper patient health

• Performs animal grooming duties such as bathing, brushing, cutting nails, assisting with anal gland expressions, and cleaning ears to ensure proper maintenance of patients

• Takes animals outside for consistent potty breaks in all weather conditions so they are comfortable in the boarding environment and assuring cages are clean at all times

• Properly dealing with all kinds of temperaments (i.e. fractious, content, etc.)

• Develop skills by completing mastery levels

• Completes medical records and charting for boarding pets

• Chronically observe animals hourly to detect signs of illness, disease, or injury

• Restrains animals so nurses and veterinarians will be able to work on them

• Collects and record animal information such as physical condition, treatments received, medications given, and food intake

• Identify vaccines that are not up to date that are required to board at Hawthorne, recognize signs of food allergies and assist with radiographs and/or ultrasounds

• Contacts owners for permission to secure treatment for sick or injured animals

• Performs facility laundry and cleaning; organizes, maintains, and disinfects animal quarters, such as play areas, pens, cages and equipment to maintain a clean and healthy healthcare environment. This includes vacuuming, mopping, changing garbage, dusting, following a daily cleaning list and anything else requested.

• Inform Facilities Manager when product stock is running low and help restock products when shipments arrive.

• Get to know the client’s story; make your interactions relational, and not transactional.

• Schedule appointments, admit boarders, answer client questions and provide client communication during pet’s stay

• Assists clients with handling or moving multiple pets in order to decrease stress associated with veterinarian visits and increase positive experiences

• Responds to questions from patrons, and provide information about animals, such as behavior, habitat, or facility activities

• Assist reception, call center and pharmacy by answering phones, processing appointments, checking out clients and shuttling pets and prescriptions to waiting customers

Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Drive to provide excellent patient care with love and compassion to all pets

Oral Expression – The ability to communicate information and ideas in speaking so others will understand. This includes the ability to speak confidently about boarding services, and the ability to translate vaccination records along with asking questions when a task is unclear, or asking for assistance with risky, painful or aggressive pets

Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Monitoring –…