Field Service Technician

Field Service Technician

Location:

Glen Carbon, IL 62034.

Contract:

3 months.

Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.

Our client is a multibillion‑dollar company that provides end‑to‑end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.).
• Running break‑fix and IMAC calls, and supporting clients with printer, laptop, server, network, and other technology diplôm devices.
• Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
• Documenting, maintaining, upgrading, or replacing hardware and software systems, such as desktops, POS devices, and printers.
• Training employees, identifying, analyzing, and repairing product failures, ordering, and replacing parts as needed.
• Maintaining good customer focus, meeting deadlines and service level agreements (SLAs).

• 1‑2 years of experience in field services dispatch requiring travel, hands‑on experience with repair of laptops, desktops, and printers.
• Lexmark certifications and experience.
• Experience with Lexmark printer break‑fix and equipment installs, and HP, Dell, and Lenovo.
• Manufacture certificate, such as Fuji, Lenovo, Lexmark, etc.
• Previous Field Service and/or Desktop, POS, printer Break/Fix experience.
• Excellent technical troubleshooting and customer service skills.
• Reliable transportation-device and clean driving record required (driving position – reimbursed accordingly).
• Active driver’s license.
• CompTIA A+.

Posted By:
Kenny Edgerton

Seniority level:
Entry level

Employment type:

Contract

esignationrà:
Engineering and Information Technology | Industries:
Staffing and Recruiting