Fleet Services Customer Service Coordinator

** Job Description**:

The Customer Service Coordinator, or
** CSC**, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background.  
*** We allow you to carve out your own career path and promote from within***, based on performance.  The ideal path of progression in this role is an Ops Supervisor.
** Experience working in the automotive or HD truck industry is a plus!
*** Improve the quality and consistency of customer communications and meet customer's expectations    Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction    Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates    Improve the quality and consistency of customer communications and ensure customer's expectations are met    Drive improvement of Customer Satisfaction (CSI) scores
* WORK FLOW MANAGEMENT:
Enhance branch productivity through effective work scheduling and planning    Create repair order tasks and update work planning sheet    Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up    Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements    Coordinate outside repair with vendors and customers    Provide a resource that allows the management team time to effectively manage shop operations
* PARTS MANAGEMENT:
Contribute to cost containment through effective inventory planning and warranty    Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery    Make recommendations on min-max levels to the inventory planning team    Manage parts obsolescence    Ship warranty and return parts    Organize and ensure cleanliness in the parts room
* ADMINISTRATIVE:
Effectively handle all incoming shop calls    Clerical duties within the shop operations which include vehicle maintenance files    Process all Account Payable    Create repair orders for technicians
* Contribute to cost containment through effective inventory planning and warranty
* Enhance branch productivity through effective work scheduling and planning
* Performs other duties as assigned.
* Detail oriented with excellent follow-up practices
* Strong verbal and written communication skills
* Apply effective phone skills
* Capable of multi-tasking, highly organized, with excellent time management skills
* Flexibility to operate and self-driven to excel in a fast-paced environment
* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
* Ability to work independently and as a member of a team
* Strong computer skills including spreadsheets and word processing software advanced required
* H.S. Diploma/GED, Required.
* 1 year or more in customer service or comparable experience with issues resolution, Required.
* Strong computer skills including spreadsheets and word processing software Advanced, Required.

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
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