Desktop support

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Location: Glen Burnie, MD

Salary: $20.00 USD per Hourly Бирок $21.00 USD per Hourly

Description: Our client is currently seeking a Desktop Support Technician.

The L2 Desksτρέ support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting

Estate hardware, software, and network issues, supporting home‑end user devices, and collaborating with technical teams to deliver high-quality service.

• Provide hands‑on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals.
• Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary.
• Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security.
• Deliver priority services for executive and VIP users.
• Maintain accurate documentation in Service Now and contribute to reporting requirements.
• Perform IMAC (Install, Move, Add, Change) and break‑fix activities.
• Carry out preventative maintenance and follow SME instructions for infrastructure support.
• Ensure exceptional customer service and professional communication across organizational levels.

• Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting.
• Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support.
• Expertise in imaging computers via PXE or USB (offline media).
• Familiarity with Intune for device management.
• Proficiency with the Service Now ticketing system.
• Troubleshooting hardware issues aerospace OEMs (printers, computers, phones), including Zebra printer and scanner support.
• Experience with Zscaler firewall, VPN, and Active Directory.
• Remote desktop support tools (Log Me In ).
• Nexthink for end-user analytics.
• Knowledge of SCCM, Citocracy, and similar platforms for workspace services.
• Understanding of TCP/IP networking, domains, and server‑client operations.
• Hands‑on experience with infrastructure equipment (rack/stack, cabling, data center devices).
• Familiarity with backup operations and tape management.

• Excellent customer interaction and communication skills.
• Logical, analytical approach with strong problem‑solving ability.
• Independent, punctual, and detail‑oriented.
• Professional demeanor under pressure, with emphasis on grooming and presentation.

• 5-7 years of relevant IT support experience.
• CompTIA A+, MCP/MCSE certifications are desirable.
• OEM certifications preferred.
• ITIL knowledge is advantageous.

• Fluency in English (Spanish is a plus) for customer interaction.

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This job and many more are available through The Judge Group. Please apply with us today!

• Mid-Senior level

• Full-time

• Information Technology

• Software Development