Office Manager

Overview

Excelsia Injury Care provides management services to a network of healthcare companies, supporting comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach to ensure patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards.

As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring a positive impact on the healthcare companies we serve, our employees, and the communities we reach.

Benefits We offer a competitive salary, a great and stable work environment, as well as an amazing benefit package. Offered Benefits include:

• Medical, Dental and Vision plans through Care First with PPO and HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through Working Advantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

• Oversee daily operations of medical offices, supervising a group of clinics (3–6 sites) including oversight of Office Managers and Patient Representatives, Facility Leads.
• Oversee successful completion of all Office Manager tasks within the group.
• Maintain on-site presence during business hours within the group of clinics.
• Assist with hiring, training, and supervision of all location staff (excluding doctors).
• Develop managers  skill sets in collaboration with the Regional Director of Operations.
• Coordinate vacation and illness coverage within the group and allocate resources to assist other groups as needed.
• Ensure appropriate staffing levels are maintained commensurate with volume; manage labor resources to align with business needs.
• Maintain schedules for doctors, patients, and staff.
• Tabulate payroll and track PTO time.
• Review daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing, fee slips, mail, and correspondence.
• Interface with other departments including billing, MIS, marketing, human resources, and offices.
• Work with the Regional Director of Operations to ensure financial and performance metrics are met.
• Perform other duties as directed and/or as necessary; maintain monthly goals.
• Hold regular weekly staff meetings to align staff with goals, metrics, and company news.
• Complete weekly statistics on prepared spreadsheets.
• Uphold the company’s mission to provide exceptional patient care and lead in a way that aligns with ESG goals.
• Travel to any office within one s region (e.g., Pennsylvania market or Greater Baltimore market).
• Other duties as assigned.

In the event an employee does not maintain the insurance coverage required under this policy and/or does not maintain a valid license to operate a motor vehicle, the employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business. Operating a motor vehicle without a valid state-issued driver’s license or required insurance may result in…