Pediatric Urgent Care- Front Desk Associate; Per-diem Glen Burnie, MD & Columbia,MD

Pediatric Urgent Care – Front Desk Associate (Per-diem 4pm to 12:30AM) Glen Burnie, MD & Columbia, MD

Posted 1 day ago.

The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First‑class Experience. In addition to being organized and able to multi‑task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit.
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self‑registration process.
• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology.
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

• Team player that can function independently in a fast‑paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to successfully react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and ability to relate to children and how they interact with their families.
• Comfortability with routinely shifting demands.