Quality & Training Manager

Overview

Quality & Training Manager – Glen Allen, VA, USA

Workplace Type: On-site

Job : 51441

Standard

Hours:

40

Compensation Range: Commensurate with experience

The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience. Informed retailers are succeeding, and RDSolutions is providing them with the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. RDSolutions s track record spans nearly 40 years in providing retail data and intelligent solutions for virtually every major North American retailer.

About the Role:

The Quality/Training Manager identifies and assesses training needs, creates tailored training plans, and implements training methods to enhance employee's skills and performance.

What You ll Do:

• Work effectively with Work Management Team to recommend training and quality solutions focused on improving employee performance.
• Recommend improvements utilizing thorough understanding of all internal training and quality processes.
• Ensure measurable positive results and outcomes associated with training and quality.
• Review and assess candidate's education, experience, training, and other qualifications.
• Provide timely updates to the Work Management organization regarding any potential issues on quality and training.
• Conduct daily training of field employees.
• Prepare daily reporting on training and quality results.
• Other duties as assigned.

• Bachelor's degree in business management or another related field; or
• Minimum to 2 years operational and supervisory experience; or
• Equivalent combination of education and experience.
• Retail industry knowledge/experience.
• Excellent problem-solving abilities, written and verbal communication skills.
• Ability to prioritize work and multi-task in a fast-paced environment with minimum supervision.
• Flexibility and ability to quickly adapt to changes.
• Excellent time management and organizational skills.
• Good analytical skills, independent judgment within established systems and procedures.
• Strong computer skills (Microsoft Word, Excel, PowerPoint, Outlook).

• A competitive base salary plus annual bonus eligibility.
• Comprehensive benefits package including medical, dental, vision, 401k + match.
• An international and diverse work environment.
• Opportunity to make a significant impact.
• Be part of a fast-paced, dynamic team where innovation and collaboration are valued.
• Option to work remotely on Fridays.

Equal Employment Opportunity Statement: Retail Data is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation