Quality & Training Manager

Overview

The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience. Informed retailers are succeeding, and RDSolutions is providing them with the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. RDSolutions’s track record spans nearly 40 years in providing retail data and intelligent solutions for virtually every major North American retailer.

The Quality/Training Manager identifies and assesses training needs, creates tailored training plans, and implements training methods to enhance employee’s skills and performance.

• Work effectively with Work Management Team to recommend training and quality solutions focused on improving employee performance.
• Recommend improvements utilizing thorough understanding of all internal training and quality processes.
• Ensure measurable positive results and outcomes associated with training and quality.
• Review and assess candidate’s education, experience, training, and other qualifications.
• Provide timely updates to the Work Management organization regarding any potential issues on quality and training.
• Conduct daily training of field employees.
• Prepare daily reporting on training and quality results.
• Other duties as assigned.

• Bachelor's degree in business management or another related field; or
• Minimum to 2 years operational and supervisory experience; or
• Equivalent combination of education and experience.
• Retail industry knowledge/experience.
• Excellent problem-solving abilities, written and verbal communication skills.
• Ability to prioritize work and multi-task in a fast-paced environment with minimum supervision.
• Flexibility and ability to quickly adapt to changes.
• Excellent time management and organizational skills.
• Good analytical skills, independent judgment within established systems and procedures.
• Strong computer skills (Microsoft Word, Excel, PowerPoint, Outlook).

• A competitive base salary plus annual bonus eligibility.
• Comprehensive benefits package including medical, dental, vision, 401k + match.
• An international and diverse work environment.
• Opportunity to make a significant impact.
• Be part of a fast-paced, dynamic team where innovation and collaboration are valued.
• Option to work remotely on Fridays.