Supervisor, Underwriting Support

Company Details

At Verus Specialty Insurance, a proud member of the esteemed W.R. Berkley Corporation (NYSE: WRB), we stand as a leading Excess and Surplus Lines provider delivering comprehensive solutions across the United States. Backed by the formidable strength of a Fortune 500 titan and operating with the agility of a nimble startup, we blend the best of both worlds to foster innovation and excellence in everything we do.

Our nationwide operations are supported by a robust network of select wholesale producers, ensuring that our reach and capabilities are always close  are driven by a forward-thinking leadership that champions a dynamic culture where questioning the norm is not just welcomed but expected. This ethos empowers our team to consistently surpass customer expectations and drive the industry forward.

At Verus, we are more than just a company; we are a community that thrives on collaboration, growth, and taking ownership of our actions. We are constantly on the lookout for exceptional talent who are eager to contribute, innovate, and grow with us. If you are passionate about making a mark in the insurance industry and align with our vision, we eagerly await your application.

Join us and be a part of a team where your contributions are valued, and your potential fully realized!

The Company is an equal employment opportunity employer.

The Supervisor, Underwriting Support will provide day-to-day supervision, coaching and mentorship to a team of Underwriting Assistants. Additionally, provide multi-faceted guidance and technical support to the Department; responsible for developing and delivering sessions that enhance processes, knowledge and the skills of the Verus underwriting team.

• Team leadership & Development including supervising, mentoring, coaching and training
• Conduct regular performance evaluations, aligning employees to ensure that performance is aligned with company goals and values
• Implement, track, develop and support all training needs; provide coaching when needed
• Monitor team performance and work closely with senior leaders to ensure department goals and objectives are being achieved, delivering performance improvement needs, with a sense of urgency
• Prioritize, analyze and execute on all tasks assigned
• Delegate tasks and company initiatives effectively
• Set clear team goals and service level agreements
• Partners with senior leadership across the enterprise to identify and prioritize initiatives for the department’s strategic plans
• Serve as a liaison between Underwriting Assistants, Underwriters, Operations, IT and other departments
• Review and resolve escalated issues with a strong sense of urgency, providing end- to- end solutions.
• Oversee day-to-day UA operations and performance by way of Quality Control
• Assist with creating, maintaining, monitoring process and workflow documentation
• Conducts Underwriting Assistant file audits to determine training needs and validate compliance with Underwriting Assistant guidelines and authority
• Resolve complex, escalated issues regarding account handling and client interactions
• Utilize data analytics to accurately assess and report upon SLA’s, SOP’s, vendor statistics, etc
• Assists with vendor management
• Model behavior that encourages collaboration, teamwork, and open communication
• Demonstrate understanding of the structure of Verus and the workflow for each and every department, for which the underwriting assistant team supports
• Identify departmental training needs both individually and collectively
• Actively participate in various system initiatives including but not limited to:
  • Testing
  • Requirements Input
  • Serving as a subject matter expert for rollout

• 5 years of experience as a Team Leader and/or equivalent work experience
• In-depth knowledge of performance metrics
• Proficient in Microsoft Office Apps, Outlook and etc.
• Sense of ownership and pride in your performance and its impact on the company’s success
• Critical thinker and problem-solving skills
• Team player, leadership skills
• Independent and curious learning style
• Strong written/oral communication skills, which includes complete thought process and solution driven delivery
• Ability to drive team collaboration
• Ability to meet deadlines and deliver results in a timely fashion
• Ability to serve and master a multi-faceted environment
• Effective interpersonal and communication skills, written and oral
• Ability to empathize but communicate expectations and provide strategy to help employees meet expected results
• Ability to manage many competing responsibilities while at the same time seeing the impact of decisions on multiple employees with differing perspectives
• Strong analytical skills

#LI-FL1 #LI-HYBRID

Sponsorship not Offered for this Role