Senior Project Manager - ServiceNow

RGP is currently seeking a Senior Project Manager to join our fast-growing Service Now Practice team. The resource will be responsible for the successful delivery of Service Now solutions and services, in a client consulting environment. Senior Project Managers lead complex, multi-workstream enterprise implementations and ensure delivery excellence through disciplined governance, stakeholder alignment, and execution oversight.

• Lead detailed project planning including scope definition, scheduling, milestone planning, and dependency management.
• Establish and maintain governance cadence including status reporting, RAID logs, sprint reviews, and executive updates.
• Coordinate cross-functional delivery teams including Solution Architects, Business Process Consultants, and Technical Leads.
• Manage risk identification, mitigation planning, and proactive issue resolution throughout the engagement lifecycle.
• Track financial performance at the project level including burn rate, forecasting, and budget adherence.
• Support scope management and change control processes in partnership with practice leadership.
• Facilitate stakeholder alignment workshops, milestone acceptance sessions, and go-live readiness planning.
• Ensure adherence to Service Now implementation best practices and agreed delivery methodology (Agile, hybrid, or waterfall).
• Coordinate testing, UAT, cutover planning, and transition to hypercare or managed services where applicable.
• Drive continuous improvement of delivery standards, documentation, and governance processes within the Practice.

• 8+ years of project management experience in enterprise technology implementations.
• 4+ years leading Service Now implementations in a client consulting environment.
• Experience managing multi-workstream and multi-module implementations (ITSM, ITOM, HRSD, CSM, SPM, etc.).
• Demonstrated experience managing distributed and offshore delivery teams.
• Strong understanding of Agile and hybrid delivery methodologies.
• Experience managing large‑scale project budgets and forecasting financial performance.
• Experience using Service Now's Now Create methodology to structure and govern implementation engagements.
• Experience preparing and delivering executive‑level project briefings.
• Ability to translate complex delivery issues into clear business impact statements and recommended actions for senior client stakeholders.
• Experience identifying and documenting scope changes, assessing commercial impact, and partnering with practice leadership to execute change orders in a consulting/professional services context.
• Understanding of statement of work (SOW) structures and the ability to manage delivery within contracted boundaries while identifying expansion opportunities.
• Demonstrated ability to adapt project governance and reporting cadence to the client’s preferred methodology, whether Agile, waterfall, or hybrid, without sacrificing delivery discipline.
• Experience facilitating or participating in Agile ceremonies (sprint planning, retrospectives, backlog grooming) in the context of a platform implementation.
• Experience establishing and enforcing quality gates at key delivery milestones, including design sign‑off, build completion, UAT entry/exit, and go‑live readiness.
• Proven ability to maintain a forward‑looking risk posture — identifying and escalating risks before they become issues rather than managing reactively.
• Experience managing hyper‑care periods including defect triage and structured handoff to client support teams or managed services.
• Ability to conduct post‑implementation reviews and translate lessons learned into repeatable delivery improvements for the practice.
• Bachelor’s degree or equivalent practical experience.
• Preferred certifications include PMP, ITIL, SAFe or PMI‑ACP, and Service Now CSA.

• Proven team player and team builder.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around key delivery decisions.
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Excellent oral and written communication skills with the ability to present and explain…