Intake Coordinator

Join to apply for the Intake Coordinator role at Master Center for Addiction Medicine
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We are seeking an Intake Coordinator to screen patients and conduct intakes at our innovative treatment center! If you're the type of person that your friends confide in, you will probably find this job extremely rewarding. By connecting with callers on a human level when they may be at their lowest point, you're making a meaningful difference. This is a critical role, as the intake coordinator is often the very first point of contact with a new patient.

You'll set the tone for the experience that follows. You'll be educating callers on the types of services available to them, providing comfort and reassurance, and ensuring their privacy.

The job requires keen attention to detail and the ability to multitask combined with patience, empathy, and respect for the callers. This is a position that will involve a significant amount of time one‑on‑one with patients, and it requires the ability to communicate effectively over the phone with patients and the ability to communicate effectively with other team members regarding patient care.

This is a fast‑paced role and you will spend a great deal of time on the phone and computer. The ideal candidate will know how to effectively multi‑task while staying engaged with patients
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A comprehensive benefits package including medical, dental, vision, other voluntary benefits, Long Term Disability, life insurance and an EAP is available to all full‑time employees. Full‑time employees can earn up to 20 days of PTO per calendar year and will have opportunities for learning and development, skills building and may be eligible for tuition reimbursement. See bottom of job ad for more information.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center headquartered in Glen Allen, Virginia. We have two additional offices in Hampton and Gloucester. Our approach to addiction is comprehensive, evidence‑based and individualized, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

• Respond to patient inquiries related to services offered, performing screening processes and initial intake interviews, and obtaining information necessary to identify program eligibility.
• Perform insurance eligibility verification and validation processes in response to inquiries and requests for services.
• Conduct initial prescreening of individuals’ needs to determine what program options are suitable.
• Document and record all pertinent information in the prescribed manner.
• Relay Master Center’s mission, values, and necessary service information to patients.
• Verify and document insurance eligibility and benefit details for all payor sources.
• Schedule activities for new patient encounters in collaboration with professional staff.
• Provide exceptional customer service and professional communication to patients, families, colleagues, insurance entities, and professional staff.
• Complete follow‑up tasks associated with professional referrals, website requests, emails, and eCW referrals.
• Perform a variety of duties and work within a structured environment.

• Experience working in a medical office.
• Proficient with phones and computer software.
• Experience using EMRs.
• Hard‑working, honest, and compassionate.
• Teachable—someone who grows where they are planted and takes initiative.
• Experience with the addiction and substance abuse community.

• Current CSAC‑A or CPRS certification preferred but not required.

• Medical plans, employer contribution to HSA for eligible plan.
• Dental plans.
• Vision plan.
• Employer‑paid basic life and AD&D.
• Employer‑paid long‑term disability.
• Employer‑paid employee assistance program.
• Access to Health Advocate (employer‑paid employee health advocacy program).
• 401(k) with employer match.
• Generous PTO policy and 6 additional paid holidays.
• Training, learning, and development.
• Employee recognition program.
• Employee referral bonuses.

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!