Patient Access Representative Senior - Children's Hospital Therapy - Glen Allen

Overview

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply.

The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures.

• Greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility; enter information into appropriate systems; collect co-pay (if applicable); and assist with financial counseling and financial clearance, as necessary.
• Perform all aspects of the Patient Access Representative position as needed.

• Experience
  
  REQUIRED:
  
  Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting. Strong customer service skills and patient/customer centered focus in a positive manner in all situations.
• Experience PREFERRED: N/A
• Education/training
  
  REQUIRED:
  
  High school diploma or equivalent
• Education/training PREFERRED: Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program
• Independent action(s) required: Able to cross cover all Patient Access functions within the department and/or clinic. Work in a self-directed manner to accomplish routine activities. Responsible for orienting and training new hires to the service area. Notifies supervisor, immediately, of issues involving violation of policies or procedures.

Provides training, mentorship, and assists in onboarding of new members on the team.

• Depending on the assigned area, may be required to work off-shifts and/or weekends and holidays.
• May be considered part of essential staffing, depending on the assigned area.
• Age Specific groups served: N/A

Physical:
Lifting less than 20 lbs.

Activities:

Prolonged sitting, Walking (distance). Mental/Sensory:
Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking. Emotional:
Fast-paced environment; able to handle multiple priorities; able to adapt to frequent change.

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.