Medical Education Coordinator

Overview

Role:
Medical Education Coordinator

Reports to:

Sales Development Manager

FLSA Status:
Exempt

Updated:
November 2025

The primary responsibility of the Medical Education Coordinator is to provide support to sales teams and leaders through training events and opportunities and continuing education. This includes overseeing organizing and handling logistics for hands-on cadaveric labs. Due to the nature of the job, the Coordinator will need to flex their schedule to be able to work evenings and weekends to support scheduled events.

• Maintain ownership of lab operations and associated processes including, but not limited to, fielding bioskills lab requests, ordering instrument trays from Arthrex, coordinating meals as applicable, tracking lab stats, providing clinical support during labs, and Med Trac reporting
• Provide clinical support and guidance in hands-on labs with clinical customers and employees; coordinate with sales team and leadership to ensure coverage at all labs and trainings
• Order and maintain lab resources such as supplies, samples, instrumentation and equipment, and cadaveric specimens; maintain organized sample room in the Richmond office and assist as needed in other offices
• Ensure availability, maintenance, organization, and tracking of samples, literature, and sawbones for demonstration requests
• Support surgeon training initiatives by promoting quality and consistency of local courses, labs, and demonstrations
• Support sales initiatives by staying up to date on all new product launches and upgrades
• Monitor the progress of new representatives in Fortis University, labs, and Arthrex IOT to provide feedback to Team Leads and Regional Managers
• Develop and maintain solid working relationships with the sales team, Arthrex, and other vendors
• Work closely with and collaborate with the other Medical Education Coordinator; support and participate in inventory audits per Fortis Surgical or Arthrex
• Serve as a point of contact for Arthrex Global University administrator for the agency
• Ensure compliance with reporting Medical Education and HCP spend
• Assist with the support of Resident and Fellowship programs within the region

The above statements describe the general nature and level of work being performed as a Medical Education Coordinator. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, as required.

The Medical Education Coordinator is a combination of an office-based role with regular travel to meetings and training events to support the teams and fulfill daily responsibilities. The Medical Education Coordinator will be constantly interacting, problem solving, and adapting to the needs of the team, healthcare providers, and the business.

Minimal Requirements:

• Bachelor’s degree, or equivalent relevant experience
• 2+ years’ experience with clinical education, support, or operating room experience
• Ability and willingness to work flexible hours outside a typical 8am – 5pm schedule
• Successful completion of Fortis University and Sports Initial Onsite Training within 9 months of start date
• Successful completion of Distal Extremities Initial Onsite Training within 16 months of start date
• Ability to collaborate effectively
• Demonstrate a high attention to detail
• Demonstrate strong organization and communication skills
• Ability to work in a fast-paced environment
• Willingness and ability to work independently
• Demonstrate proficiency with Microsoft Office Suite tools

• Sitting and Standing for Long Periods:
  Ability to sit or stand for extended periods while working at a computer or attending meetings, events or labs
• Dexterity & Fine Motor
  
  Skills:
  
  Ability to operate standard office equipment and lab instruments
• Visual acuity:
  Ability to read and interpret documents, spreadsheets, and computer screens
• Lifting & Carrying:
  Frequently lifting or carrying boxes, trays or lab supplies (typically up to 50 pounds)