Front Desk Patient Services Representative
Listed on 2026-02-01
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Healthcare
Healthcare Administration
Front Desk Patient Services Representative
Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.
Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services.
Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.
We are seeking a Front Desk Patient Services Representative to work reception duties at our Glen Allen office.
Responsibilities- FRONT DESK
DUTIES AND RESPONSIBILITIES: - Answering and responding to phone calls.
- Referring new patients to intake.
- Scheduling and confirming appointments.
- Verify Insurance and enter structured data.
- Scanning documents to patient’s medical records.
- Checking patients in and out.
- Collecting co-pays, deductibles, co insurances, and past due balances.
- Providing excellent customer service to patients, employees, and vendors.
- 1 year of customer service experience
- Medical office experience
- Experience on the phone with customers
- Experience using an EMR
- Experience using computers and software
A comprehensive benefits package is offered to full-time employees.
Application and Hiring ProcessPlease do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.
Job Type: Full Time
Scheduling- Saturday: 8:00 AM – 1:00 PM
At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!
Application Questions- What’s your citizenship / employment eligibility?
- What’s your highest level of education completed?
- Are you 18 years of age or older?
- Desired salary
- Have you ever been convicted of a felony?
- In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!
- How many years of customer service experience do you have?
- How many years of experience in a small medical office do you have?
- Do you have experience working in the psychiatric, behavioral health or addiction medicine fields?
- How many years of EMR experience do you have?
- Have you ever used eClinical Works?
- Do you have availability on weekday evenings and Saturdays?
- Can you currently reliably commute to this location?
- Are you willing to undergo a background check in compliance with local, state and federal laws and regulations?
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