Deposit Operations Associate

Overview

SNI Companies has partnered with a growing company in the Greater Richmond area that is seeking a Deposit Operations Associate
. This is to support our Deposit Operations team with high-volume chargebacks / fed adjustment cases.

This position is open for US Citizens & Green Card candidates.

Not open for C2C or referrals.

Compensation: $35-$37 per hour. Contract position.

For immediate consideration, please email your resume to .

• Ability to work effectively with minimal supervision and be a team player
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements
• Supports other teammates within the team
• Understanding assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures
• Ensure excellent service is provided to our internal partners and customers
• Identifies and resolves issues within assigned function
• Performs all other job duties as assigned
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities
• Intermediate understanding of deposit maintenance requests and the ability to apply language to system entries
• Perform intermediate to advanced deposit maintenance, (demand deposits, savings, and time deposits)
• Perform deposit maintenance quality assurance functions
• Comply with dual control standards as required
• Ensure daily production goals are met and maintain quality
• Participate on assigned projects
• Identify risk and escalate concerns through proper channels
• Develop and maintain knowledge of bank products, services, including other lines of business
• Ability to learn and adapt to changing procedures and systems
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries.

• High School diploma or equivalent required. Minimum 2 years deposit servicing experience or 3 years of operations or related experience
• Banking, accounting or finance experience required

• Intermediate experience with MS Office Suite
• High level of accuracy and great attention to detail
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible, able to adapt to change
• Ability to prioritize tasks and meet deadlines
• Able to handle and prioritize multiple assignments
• Experience with deposit operations processes