Client Success Executive, Public Sector & Services

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Job Description # Client Success Executive, Public Sector & Services Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients.

Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit .
* Implements account-specific delivery standards and best practices. Reviews key deliverables for consistency and quality before they go to the client.
* Ensures that all teams working for the client adhere to established processes (e.g., governance meetings, change control procedures), giving the client a seamless and reliable experience across projects.
* Acts as the delivery point of contact for client stakeholders (often client program managers or IT leads).
* Provides consolidated progress updates, handles client inquiries about project execution, and manages expectations.
* If the client has concerns or feedback about delivery, the CSE gathers details and drives the response plan, thereby showing the client a high level of attention to their operational needs.
* Monitors client satisfaction across all engagements (e.g., through feedback surveys or direct client interactions) and addresses systemic issues.
* Proactively identifies and resolves delivery issues within the account.
* When challenges arise (timeline risks, scope gaps, team bandwidth issues, etc.), the CSE works with Apex project leads, Engagement Management Practice Directors (EMPDs), Executive Delivery Leads (EDLs) and the client to course-correct quickly – adjusting plans, reallocating resources, or negotiating scope changes as needed.
* Ensures that risk management responsibilities are clearly delegated to project owners yet retains ultimate oversight of risk status.
* Proactively reviews major risks and drives mitigation plans, protecting the business from surprises. Serves as the first level of escalation for any delivery-related client complaints, ensuring rapid response and recovery.
* Coordinates with resource managers to secure and maintain the right engagement management resources (Engagement Managers, Project Coordinators) and Specialty IPCs for the client’s projects.
* Anticipates upcoming skill needs on the account(s) and advocates for appropriate staffing or specialist support.
* Balances team assignments to maximize productivity without overloading individuals, leveraging knowledge of client priorities to inform resourcing decisions.
* Bachelor’s Degree in Business, Communications, or related field
* 10+ years of experience managing complex IT or consulting projects, preferably across a range of project types (development, integration, managed services).
* Strong grasp of project management disciplines (scope, schedule, budget, risk). PMP or Agile certification a plus.
* Proven ability to oversee and synchronize multiple projects simultaneously.
* Excellent organizational skills and attention to detail.
* Experience in a delivery lead or engagement manager role for a major client is highly desirable (understands how to juggle various work streams while maintaining a coherent overall plan).
* Excellent communicator, especially in explaining delivery status and issues to client stakeholders in a clear, professional manner.
* Skilled at managing client expectations and maintaining a positive relationship even when confronting challenges. High customer service orientation.
* Problem Solver:
Proactive and solution-oriented mindset. Demonstrated talent for quickly resolving project issues and removing obstacles. Calm under pressure – can lead teams through crises or conflict with confidence and fairness.
* Strong leadership presence with the ability to motivate and guide delivery teams (often indirectly).
* Capable of holding project…