Emerging Insurance Professionals Program

Emerging Insurance Professionals Program

Join to apply for the Emerging Insurance Professionals Program role at Smith Brothers Insurance, LLC.

Are you early in your career or looking to change careers? Consider our Emerging Insurance Professionals Program, where we invest in you and your development to help you launch and grow your career with the best team, training, mentorship, and resources around. You will join our agency as a Business Support Specialist and get right to work supporting the agency and working your learning plan with exposure to service, sales, and our value‑add services as we manage all things risk for families and businesses.

This program is top‑notch and we invest in you to be part of our team for the long‑term.

Our ideal candidate will have entry‑level experience working in a fast‑paced environment. While an insurance background is not necessary for this position, you should be looking to build a career in the insurance agency industry.

Smith Brothers Insurance has been in business for over 50 years, as an independently operated, Top 100 National Broker, focused on our purpose of Helping Others. We are multi‑disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.

You’ll bring a deep desire to leverage your skills to help us continue to grow and make others around you better. If you want to be part of a collaborative process with team members who look out for each other and are focused on growth and sustainability, this is an opportunity for us to talk.

• Access and navigate carrier websites to obtain policy documents, order loss runs, and research billing inquiries.
• Scan, copy, and collate information and documents as needed.
• Issue, print, and mail certificates of insurance.
• Update client information in the agency management system as requested.
• Assist Account Managers with specific steps in the renewal process for certain types of policies.
• Create and format letters using appropriate format, using a variety of business tools.
• Review basic insurance policies to resolve policy checking discrepancies.
• Utilize agency management system for daily activities, documentation and other duties as assigned.
• Participate in internal training as well as carrier system training sessions.
• Review, update and develop processes and workflows as needed.
• Work on projects and other work as assigned.
• Follow department and company defined processes, procedures, and workflows, within specified timelines, to drive consistency and efficiency, with a focus on client experience.
• Remains current on industry trends and information, new product development, legislation, coverages and technology.
• Pursue personal and professional development through internal and external learning efforts.
• Maintain confidentiality of client and company information and adhere to all personal and financial data privacy protocols.
• Ultimately, our ideal candidate will believe in Smith Brothers’ purpose, values, and standards, and be willing to work collaboratively with their teammates to drive value to all our stakeholders.

• Ability to make independent decisions, research/analyze problems, and develop solutions to provide outstanding client experience and support our team goals.
• Strong client service skills and understanding of how to utilize resources to meet internal and external client needs.
• Effective and professional listening, verbal, written, and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to learn and utilize agency management system, Carrier websites, and other technology essential for job functions.
• Proficient in all MS Office products.
• Ability to work collaboratively and effectively with team to build trust and enhance team productivity and performance.
• Comfortable communicating with all stakeholders at various levels.
• Ability to plan, organize, and prioritize time and competing priorities to reach objectives and meet deadlines.
• Desire and ability to work independently and collaboratively in a fast‑paced, growth‑minded dynamic…