Patient Access Associate - Front Office

Glastonbury, CT, United States (On-site)

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Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home.

Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children’s.

Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions.
Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPPA Policies.

Registration:

• Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments.
• Verifies all required insurance and billing information and uses the proper payer plan codes.
• Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
• Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure.
• Makes corrections and updates patient information in ADT systems as necessary.
• Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
• Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
• Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling.
• Follows-up on open items to resolve outstanding issues and complete the file.
• Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing.

Scheduling:

• Schedule routine appointments either in person or via telephone.
• May schedule/coordinate appointments with other areas of the hospital.
• Works directly with DCF to obtain appropriate signatures/legal guardian information.
• As a first line representative of CT Children’s, this person must have the ability to deal compassionately and professionally with patients and families.
  Front Office (Check-In):
• Arrives patients for their appointment in the ADT system.
• Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
• Check out process including scheduling or rescheduling future appointments.
• Answers telephone and triage calls for the department.
• Ensure all consent and privacy forms are signed.
• Works directly with DCF to obtain appropriate signatures/legal guardian…