Pharmacy Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.

Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

• Live our purpose by helping manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, strengthening pharmacy performance through effective coaching and consistent follow‑up.
• Support safe and accurate prescription fulfillment by directing the team to follow pharmacy workflow procedures and utilizing safety guardrails at every workstation.
• Contribute to positive patient experiences by showing empathy, genuine care, and coaching the pharmacy team to do the same: demonstrate compassionate care, collaborate with the patient's total health care team, and proactively resolve insurance and/or medication issues.
• Proactively offer and deliver immunizations to keep patients healthy; identify, engage, and support Pharmacy Technicians to learn to immunize.
• Support the effective management of pharmacy inventory by coaching the team to follow inventory best practices, focusing on protecting cold chain products.
• Conduct new Technician and Pharmacist onboarding for the store and district, ensuring trainees are on track for timely completion of required training and/or licensure.
• Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support if needed.
• Partner with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues willing to work in the pharmacy, ensuring cross‑trained colleagues are on track for timely completion of all required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results; deliver annual performance reviews and close gaps as needed.
• Remain flexible for both scheduling and business needs, contributing to a safe, inclusive, and engaging team dynamic; write or appropriately delegate, and oversee the writing of the pharmacy schedule.
• Regularly review business reporting for operational insights and develop action plans to close gaps, including workflow, service, patient care, and compliance.
• Establish a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; build psychological safety by opening the door for feedback and taking relevant action.
• Maintain relevant clinical and technical skills as the industry evolves, actively seeking opportunities to expand knowledge to better support patients.
• Support access to care and help improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empower the pharmacy team to provide holistic care at every step in the patient care journey.
• Understand and comply with all relevant federal and state laws, regulations, professional standards, and ethical principles; comply with CVS Health policies and procedures to help support patient safety and protect patient privacy and security, and maintain a safe and inclusive workplace for our colleagues.

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1‑2 years of experience as a Pharmacist.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus
  • Ability to concentrate on a task over a period of time.
  • Ability to pivot quickly from one task to another to meet patient and business needs.
  • Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation
  • Actively look for ways to help people, and do so in a friendly manner.
  • Notice and understand patients' reactions, and respond appropriately.
• Communication Skills
  • Use and understand verbal and written communication to interact with patients and colleagues.
  • Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as…