Customer Service Specialist

Position Summary The Customer Service Specialist serves as a key point of contact for customers within Habco, supporting rotary-wing, fixed-wing, and service platforms. This role is responsible for managing customer communications, preparing quotes, processing sales orders, and proactively supporting customer opportunities while ensuring high levels of service, accuracy, and responsiveness.

• Serve as the primary customer contact for assigned non-key accounts.
• Provide timely, professional communication to customers regarding quotes, orders, and inquiries.
• Prepare and deliver customer quotes across all supported platforms (rotary, fixed wing, and service).
• Enter and manage sales orders accurately within company systems.
• Actively pursue customer opportunities and support sales initiatives.

• Cross-trained across all platforms to provide comprehensive customer support.
• Process returns and related customer service transactions as needed.
• Support multiple product lines and services with a strong understanding of aerospace requirements.

• Monitor inbound customer communications and distribute requests to appropriate CSS or Account Managers.
• Attend Sales, Inventory, and Operations Planning (SIOP) meetings and communicate relevant updates to sales teams and customers.
• Monitor order backlog to identify potential concerns or delivery delays.
• Escalate backlog risks and participate in discussions during SIOP meetings to support proactive resolution.
• Interact and collaborate as needed on customer issues with sales, operations and supply chain teams.

• Previous customer service or sales support experience, preferably within manufacturing, service-related or technical environment.
• Strong communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Proficiency with ERP systems, order entry, and quoting tools.
• Team-oriented mindset with the ability to work cross-functionally.

• Experience supporting aerospace platforms (rotary wing, fixed wing, or MRO/service).
• Familiarity with SIOP processes, backlog management, and demand planning.
• Experience in handling RMAs and post-sale customer support.

• Customer Service
• Service
• Scheduling Experience
• High School / GED
• Excellent Communication Skills
• Experience in a Manufacturing Environment
• Basic Computer Skills
• Microsoft Excel

• ERP Software