Medical Practice Asst

Overview

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our professionals are continuously discovering clinical innovations and enhanced access to facilities, equipment, technologies and research protocols. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement, with attractive working conditions and opportunities for career growth through professional development.

A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management. Greets patients and guests utilizing AIDET and provides excellent service experience. Provides patient support and keeps informed of delays.

Takes appropriate action including offering alternatives.

A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management. Greets patients and guests utilizing AIDET and provides excellent service experience. Provides patient support and keeps informed of delays.

Takes appropriate action including offering alternatives.

• Accurately and efficiently performs many administrative duties in various ambulatory settings, including rooming functionality and documentation such as vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history.
• Completes work in the EMR in-baskets, telephone communication, MyChart messaging and documents in the medical record.
• Obtains reports, results, and medical records. Completes insurance and/or disability forms, precertification and/or authorizations, point-of-care testing, transcribing orders, or order entry (protocol).
• May be assigned to assist with bump lists, wait lists and appropriate work queues.
• May make appointments, including follow-up appointments, across the healthcare continuum including physician office visits, imaging and lab post-visit and during patient outreach.
• Performs and documents patient outreach and callbacks for messages received in pool, MyChart messaging and confirmation calls. May administer vaccines and documents appropriately per policy.
• May collect specimens and handle per established protocols including proper labeling and safety handling. Assists physicians/providers with monitoring and reporting lab results. Files all reports, labs, radiology reports and miscellaneous correspondence in the EMR and attaches results to appropriate orders. May obtain prior authorization for medications, procedures, and testing.
• Communicates with multidisciplinary team members and patients, upholding the Mission, Vision and Values and adhering to ethical standards. Maintains knowledge of regulatory standards and sustains these standards in daily operations.
• Requires flexibility and the ability to multitask in a fast-paced environment and adjust to patient volume. May be asked to work at other ambulatory offices based on volume.
• Other duties as assigned by the manager.

• Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office.
• Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection experience.
• Epic Experience Preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

High School Diploma or Equivalent required.

• Graduate of a post-secondary medical assisting education program accredited by NJAC(13:35-6.4) approved certifying body AND current certification from a recognized certifying board approved by NJ Board of Medical Examiners. A complete and current listing is available in the Human Resource Department.
• Current BLS/CPR certification through the American Heart Association.