Housing Officer, Social Work

Housing Officer

Location:West Area Office

Working Hours:17.5 hours per week (Job Share)

Remuneration:£19,050 Starting Salary (salary during 6-month probation period)

£20,076 (upon completion of successful probation)

Closing Date:Friday 6th March 2026 @ 23:59pm

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

As the Housing Officer, you will manage a group of sheltered, amenity and general needs housing developments, including managing staff based on those developments, ensuring the delivery of highly effective housing support and administration services.

This role is a permanent post offering 17.5 hours per week (Job Share), on a rota basis.

• Manage housing applications and allocations and liaise with residents and statutory agencies.
• Ensure the provision of efficient and effective day to day management on developments.
• Provide advice and assistance to others regarding Hanover sheltered housing management services.
• Organise and lead, present and attend meetings with customers and other parties as necessary.
• Encourage and support Customer Engagement on developments to ensure all can contribute and be part of the Customer Engagement Strategy.
• Utilise your knowledge of applicants for housing, developments and local areas to liaise with Area Administrative Officers.
• Assess housing applications by means of telephone / home visits where appropriate.
• Effectively collaborate with local authorities, customers, and internal colleagues at all levels of the organisation.

• Two years demonstrative experience in a similar / equivalent role
• Possess a working knowledge of housing legislation and housing management.
• Possess a working knowledge of welfare benefits legislation applicable to the Association’s business.
• Budgeting and finance monitoring skills.
• Basic computer skills, including experience using Microsoft Windows, word-processing & e-mail.
• Ability to communicate and build rapport with a wide range of people
• Hold a relevant qualification suitable for registration with the SSSC (or be prepared to obtain this).
• Occupational requirement to hold a UK driving license.

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary and pension options
• Flexi-working and Hybrid Working Model
• Ongoing ‘on-the-job’ training
• Full paid PVG / Disclosure
• Childcare vouchers
• Employee Health and Wellbeing Support Service
• Cycle to work scheme
• Tech Scheme
• Family friendly policies

Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738