Service Engineer; CCTV​/Security

Location: Glasgow

Job Type: Full-Time, Permanent – 39 hours

Schedule: Monday to Friday (plus call-out rota as required)

We are seeking a skilled and reliable Service Engineer to join our growing Fire & Security Service team in Glasgow. This role will primarily focus on the service, maintenance, and fault-finding of IP and Analogue CCTV systems, while also supporting associated security systems where required.

You will be responsible for delivering Planned Preventative Maintenance (PPM), reactive maintenance, and emergency support, ensuring CCTV system reliability, compliance, and performance across a varied customer portfolio.

• Carry out routine PPM on IP and Analogue CCTV systems in line with scheduled tasks and industry standards.
• Diagnose and repair faults on networked CCTV systems, including cameras, NVRs/DVRs, recording platforms, and associated infrastructure.
• Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.
• Support integration and basic fault-finding on associated systems including Access Control, Intruder Alarms, and Fire Alarm interfaces where required.
• Ensure compliance with all relevant Health & Safety legislation and company procedures.
• Complete detailed and accurate job documentation, service reports, and asset records.
• Liaise with subcontractors, suppliers, and manufacturers for specialist CCTV system support.
• Provide professional client support, maintaining high levels of customer satisfaction.
• Participate in the on-call rota for emergency response.
• Identify opportunities for CCTV system upgrades, improvements, and lifecycle replacements.
• Support wider engineering teams when operationally required.
• Contribute proactively to service improvement and contract growth.

Internal:

• Engineering Coordinators
• Service Managers

External:

• Clients and client representatives
• Subcontractors, suppliers, and system manufacturers

• Recognised Fire & Security Apprenticeship or equivalent industry experience
• Strong hands‑on experience with IP and Analogue CCTV systems
• Experience in servicing, fault‑finding, and maintaining networked CCTV systems
• Good understanding of current security industry standards
• Minimum of Nat 4 (or equivalent) in Maths and English
• Industry experience in Fire & Security environments
• Knowledge of IP networking (switches, routers, VLANs, remote access configuration)
• Experience with integrated security platforms
• Health & Safety training (Manual Handling, Working at Height)
• Current ECS card
• IPAF and/or PASMA certification
• Supervisory experience or ambition for career progression
• Technical Expertise: Strong CCTV diagnostic and problem‑solving ability
• Teamwork: Works collaboratively to achieve shared goals
• Communication: Clear and professional with colleagues and clients
• Planning & Organisation: Manages workload efficiently
• Commercial Awareness: Understands cost impact and efficiency
• Risk Awareness: Identifies and mitigates operational risks
• Customer Focus: Builds strong working relationships
• Adaptability: Responds positively to change and challenge
• Self‑Motivation: Proactive and solution‑focused
• Drive for Excellence: Committed to continuous improvement and quality

All staff are required to take reasonable care for the health and safety of themselves and others and to comply with all company health and safety policies and procedures.

• Competitive salary awarded via engineers grading system with progression pathway through company training
• 25 days holiday + 8 bank holidays + birthday leave
• Private Health Care
• Life Insurance
• On‑call payment door to door with additional standby allowance
• Travel time paid each way beyond 30 minutes

At Dalkia, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We value every individual and provide a supportive and respectful environment that promotes equality of opportunity. We welcome applications from all backgrounds and are proud to be an equal opportunity employer.

to join a forward‑thinking engineering team focused on CCTV system excellence, reliability, and customer service within the Fire & Security sector.