Customer Service Officer​/Security

Job Title: Customer Service Officer / Security Guard

Rate of Pay: £13.72 per hour

Contract: Permanent

Type of Employment: Full Time

Hours: 40 hours per week

Location: Buchanan Galleries, 220 Buchanan Street, Glasgow, Glasgow, Scotland, G1 2FF

Valid SIA License Is Essential.

As a Customer Service Officer you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors. You will assist in any emergency situation which may occur, providing visible security cover, handling enquiries and customer concerns, monitoring CCTV (where appropriate by suitably trained and licensed staff) and controlling contractors and deliveries to the site.

• Work the hours and shifts in accordance with conditions of employment.
• Undertake regular patrols of the site as instructed by Management.
• Carry out duties in accordance with Assignment Instructions issued by Management.
• Comply fully with the Health and Safety Policy of the site.
• Ensure that the requirements of the Fire Regulations are strictly complied with at all times.
• Ensure that the Rules and Regulations of the site are complied with at all times.
• Ensure that all incidents are reported and logged in the incident log.
• Ensure that contractors on site adhere fully to the site procedures for contractor management.
• Ensure that the site is a safe place for visitors.
• Assist with enquiries from the public and retailers.
• Attend and undertake all training as specified by management.
• Be aware of hostile reconnaissance and report any unusual activity immediately.
• Be aware of and abide by all rules, terms and conditions of the company.

• Have the customer's welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times.
• Provide a friendly welcome to every customer when covering ‘door' duties.
• Treat retailers with respect and courtesy and maintain a professional working relationship.
• Undertake any training in Customer Service Best Practice, as and when required.
• Act as a Brand Ambassador at all times.

• Hold a valid SIA Security Licence and, where necessary, a Public Space Surveillance Licence.
• Reliable, helpful, well‑presented and with excellent people skills.
• Ability to work in a team, or alone under the direction of Management.
• Team player with strong customer service skills, able to provide a helpful and polite service, by telephone, email and in person.
• Pleasant manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills.
• Ability to deal with confidential information.
• A calm disposition.
• Able to work under pressure to deadlines.
• Confident enthusiastic personality – the role involves retailer liaison to improve and maintain communications between management and tenants.

• Good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, allowing expert advice by video or phone from home. We offer financial wellbeing assistance through our Salary Finance scheme – for example, you could access 50% of your earned pay before payday for a small fee – and competitive loans.

When you join us, you’ll receive a link to our flexible benefits platform, Choices, enabling you to customise benefits such as dental insurance, dining cards, coffee clubs and technology products. You’ll also have access to high‑street discounts via MiDeals, a cycle‑to‑work scheme, life cover (greater of equivalent annual salary or £10 000), a save‑as‑you‑earn scheme and a Mitie Matching Share Plan (potential for free shares).

Employees are recognised with Mitie Stars, with cash prizes each month and a chance to win up to £10 000 at year‑end. Career development is a top priority, with a variety of training and learning resources available.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, serving household names in banking, critical government sites, hospitals and schools.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Together our diversity makes us stronger.