Inbound Sales Representative

Established in 1981, Ferrier Pumps has grown to become a major force in the world of pumps and associated equipment, providing a wide range of services to an extremely broad and varied client base. With three offices situated in Scotland;
Edinburgh, Glasgow and Aberdeen we have the ability to service a customer base that stretches from the Shetland Isles all the way down to the North of England. Ferrier Pumps provide full back up repair and maintenance coverage for the products and equipment and services we supply and install. Ferrier Pumps have a wide client base which ranges from Agricultural, Oil & Gas, Marine, Biogas, Brewing & Distilling, Water & Power Leisure, and Food Processing.

We are looking for an enthusiastic and ambitious Internal Sales Person to promote the company and its products to both new and existing customers in the region, developing a portfolio of customers. You will provide support to our internal and external team. You will be managing quotations/orders and always delivering excellent customer service.

• Ensure a high standard of service is provided to customers
• · Provide advice and guidance to customers in the correct selection of products and services
• Assist in obtaining regular customer feedback
• Maximise the product/service offering to our customers
• Liaise with suppliers regarding parts, orders and delivery updates
• Maintain accurate records in our sales management systems
• Contribute towards the continued development of our sales strategy

We’re looking for someone who thrives in a small team environment and enjoys taking ownership of tasks. The ideal candidate will have:

• Strong administrative and organisational skills
• Good communication skills, both written and verbal
• A proactive approach and the ability to multitask
• Confidence using IT systems (Microsoft Office, CRM software advantageous)
• Experience in a similar sales/trade role (preferred but not essential)
• A positive attitude and willingness to learn

• Training and development opportunities
• Supportive, close-knit team environment
• Company benefits package
• The chance to build a long-term career with a respected engineering company