Key Account Director

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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What’s in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell).
• Hybrid working options (for some positions).
• Enhanced Maternity leave. Paternity and Adoption leave.
• Automatic enrolment into our Employee Participation Plan.
• 24/7 free and confidential employee assistance service.
• Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 × annual salary).
• Pension matching scheme (up to 5 % of salary).

What’s the role?

A key strategic and operational leadership role, the Key Account Director will lead the Account Management function, creating account strategies to drive sales across the business. The individual will identify areas where the business can increase its footprint – leading the Sales team to identify potential partnerships and opportunities – and will develop the current team to enhance performance by setting clear accountable performance measures.

The Key Account Director will set the tone of the cultural experience that each customer has when dealing with SMS. The role holder will ensure first‑class customer excellence, working with our customers to understand key needs and supply solutions to meet those needs. This role involves building and developing relationships with key stakeholders both internally and externally including at Director level.

Based within the Commercial function at SMS Energy Services and reporting to the Customer & Client Services Director, the role takes ownership of some of the business’s most strategic contracts, while supporting other suppliers through the leading of their Key Account Managers and Account Coordinators. Working with the relevant operational delivery teams across the business the role is responsible for the customer’s end‑to‑end journey, holding regular meetings with customers and key stakeholders within the business and may involve travel across the UK when appropriate.

The role requires a broad understanding of the SMS Energy Services business and its complete service offering, an ability to spot new opportunities and drive innovation and product development to strategic customers, working alongside key stakeholders within SMS. Robust commercial acumen, strategic planning, influence and collaboration with key stakeholders are essential.

This role is offered on a hybrid working basis, and the working hours are 40 hours per week, Monday to Friday.

• Identify areas where the business can increase its footprint – lead the Sales team to identify potential partnerships, opportunities and enhance sales.
• Lead the account management function to enhance performance by setting clear accountable performance measures and driving organic growth.
• Lead Account Managers to optimise existing client profitability through business planning and collaboration, delivering increased revenue streams.
• Balance strategic direction with active relationship management to expand market share and revenue, building relationships to help the organisation grow profitably.
• Drive delivery and improvements and work at the forefront of innovation within a commercially focused environment.
• Deliver customer excellence, account and campaign management, developing process and technology to deliver key service outcomes for customers in a B2B/B2C environment.
• Drive client performance and effectiveness by influencing the multi‑channel contact centre and campaign team.
• Ensure that the use of technology within the business is effective,…