Supervisor Skincare​/Fragrance - Silverburn

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

As a Supervisor Skincare & Fragrance at SEPHORA UK, you’ll play a key role in bringing two of our most iconic categories to life. With your deep product expertise, love for storytelling and passion for exceptional service, you’ll create an environment where customers feel empowered, educated and inspired.

You’ll develop and lead a talented team of Beauty Advisors, elevating their confidence, product knowledge and personalised consultation skills. With your leadership, the skincare and fragrance departments will deliver unforgettable customer journeys, outstanding commercial results and the seamless operational standards expected from a SEPHORA store.

If you thrive in a fast‑paced, high‑growth environment, love blending education with experience, and want to shape a space where customers discover their new favourites, this is your moment.

• Leading, coaching and inspiring Beauty Advisors to deliver personalised skincare and fragrance consultations and exceptional client service.
• Providing ongoing training in product knowledge, selling skills, consultation techniques and category trends.
• Staying ahead of skincare and fragrance trends to guide product recommendations and drive continuous learning within the team.
• Driving sales performance through proactive engagement, building long‑lasting customer relationships and identifying upsell and cross‑sell opportunities.
• Managing customer enquiries and concerns with professionalism to maintain high satisfaction and loyalty.
• Overseeing inventory accuracy, visual standards, merchandising and stock flow to maintain a premium, organised department.
• Partnering with store leadership to deliver compelling campaigns, brand activations and seasonal skincare and fragrance experiences.
• Monitoring KPIs and using insights to optimise performance and support wider store goals.
• Ensuring compliance with SEPHORA operational standards, including loss prevention and health and safety.
• Conducting regular performance check‑ins, setting clear goals and supporting personalised development plans.
• Supporting senior leadership with Employee Relations processes when required, including attendance and performance conversations.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

• Proven leadership experience in beauty or retail, ideally with strong skincare and/or fragrance expertise.
• Deep understanding of skincare products, ingredients, brand philosophies and customer needs.
• Strong ability to coach and develop individuals and teams.
• A genuine passion for SEPHORA, customer experience and team culture.
• Strong sales acumen with a track record of meeting or exceeding performance goals.
• Excellent communication skills and the ability to deliver personalised, impactful skincare advice.
• Strong organisational skills with the ability to thrive in a fast‑paced environment.
• Experience managing ER processes when required.
• Comfort with in‑store technology to support customer service, inventory and operational efficiency.
• Flexibility to work evenings, weekends and key trading periods.

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances…