Airside Team Leader InMotion

Store Leader – InMotion - WHSmith – Gatwick North Terminal

Working hours 30 Hours Fully Flex

Our goal is to make every one of life’s journeys better and at the heart of this are our people, customers, and partners. You contribute to the success of this by supporting your Multi‑Site Store Manager in leading the store for continued growth.

This role is about making the store a success by supporting your Multi‑Site Manager, leading your team in the day to day running of the store and creating a team that have a passion for sales and high performance. With a focus on people, operations, and customer service, you will play a vital role in creating a positive environment where everyone can thrive.

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic  i.e. passport or UK Driving Licence

• You are the first point of support for your team, making sure they feel confident and capable in their roles.
• Coaching and developing selling skills, helping your team to feel more confident in promoting products and closing a sale.
• Ensuring all mandatory training is completed on time and provide new starters with a structured induction to give them the best possible foundation to WHSmith.
• Role‑modeling and building a culture where everyone feels valued, included and comfortable being themselves at work.
• Communicating clearly key business updates, performance metrics and initiatives to the team so they understand what's happening and why it matters.
• Being a champion for your team by listening to their feedback and ideas and using them to shape SMART action plans.
• Helping to deliver the group's engagement plan by encouraging open conversations and helping to build a positive atmosphere.
• Giving in the moment feedback and supporting development plans.
• Supporting your Multi‑Site Store Manager to solve problems and keep things moving forward.
• Driving the sales plan, spotting opportunities for improvement and coming up with practical solutions that help the store succeed.

• Supporting your Multi‑Site Store Manager with all key performance indicators, implementing SMART plans to improve any issues.
• Promoting a safe working environment by following legal and health and safety guidelines, escalating any risks when required.
• As the manager in charge, you will lead the key trade routines and empower your colleagues to work productively and efficiently.
• Leading and planning the implementation of supplier and store activities, ensuring they align with brand and supplier guidelines and are completed to a high standard.
• Working with your Multi‑Site Store Manager to put the shrink action plan into practice.

• Role‐modeling great customer service, showing your team how to make every customer interaction positive and helpful whilst managing queues effectively. Spending time on the shopfloor is key to understanding customer needs and coaching the team.
• Coaching your team to increase sales by focusing on spend per passenger (SPP), average transaction values (ATV) and transaction volumes, making sure everyone knows how their role contributes to the store's success.
• Maintaining high store standards, creating a great experience for customers.
• Encouraging your team to take pride in their work and put customers first in everything they do.
• Gathering customer feedback and sharing it with your MSM to improve customer experience and find opportunities for sales growth.
• Maintaining professional and proactive relationships with landlords and brand partners, resolving any issues quickly and escalating where necessary.

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to…