Shift Lead - Food - Bearsden Simply Food

Working Pattern

Week 1

• Monday 06:00-14:00
• Tuesday 06:00-14:00
• Thursday 06:00-14:00
• Friday 06:00-14:00
• Saturday 06:00-14:00

Week 2

• Sunday 06:00-14:00
• Monday 13:00-21:00
• Tuesday 13:00-21:00
• Thursday 13:00-21:00
• Friday 13:00-21:00

Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resources to serve, sell and fill, and to lead the floor in the absence of the Colleague Manager.

Coordinate resources to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.

Allocate resources effectively to deliver a quick payment experience.

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.

Coordinate the team to deliver a clean, safe and well-presented store.

Play their part in creating a great team atmosphere that is inclusive of everyone.

Role model great Customer Service.

Role model the M&S behaviours and Colleague Expectations across the store.

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.

Support nearby stores if operationally required.

Responsible for being a key holder and answering call outs as required.

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

• Duty manage in the absence of the next level Leader when required.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Lead colleagues in delivery of task prioritising customer first.
• Plan, allocate and follow through on delivery of tasks to a consistent standard across the store.
• Drive on the job productivity.
• Support colleagues through coaching and feedback.
• Use MI to take action to drive performance.
• Help maintain a safe and legal environment for colleagues and customers.
• Support the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often.

• Understands how M&S operates, its strategy, future and the role they play.
• Effectively manages own reactions and responses around change.
• Helps colleagues develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
• Sets performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
• Builds positive relationships by being a good listener and getting to know people by establishing a connection.

• Support the delivery of excellent customer service and KPIs across the store.
• Good level of digital capability and can access and utilise relevant systems.
• Good knowledge of the commercial operation, brilliance in basics and operational excellence.
• Current working knowledge of all VM principles.
• A good communicator with the ability to build relationships and work within a team.
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
• Maintain high presentation standards, attention to detail and deliver on time, right first time.
• Interpret data relevant to the role.
• Demonstrates flexibility and adaptability to change.

• Customers
• Colleagues
• Store Leadership
• BIG