Operations Administrator - Travel Temporary

Adventure Operations Administrator - Travel (UK,Temporary)

£24,750 (£26,227 from 1 April 2026)

Glasgow, UK (5 days per week in office, full time)

Do you love adventure travel & have an appreciation for the great outdoors? If so, this role could be a fantastic way to fulfill your passion and start your career in active, adventure travel! Reporting to Caroline Black, Operations Manager, this role supports the Operations team & helps deliver smooth, memorable experiences for our customers!

We’re a scaling adventure tour operator on a mission to be the leading global brand in self‑guided, active travel.

Welcoming over 40 000 customers on walking and cycling trips to destinations around the world, we employ over 170 people across the UK, US and Germany who share our purpose to create #macs moments by leading, advocating & enabling self‑guided, active travel as a positive force for people and planet.

In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values‑driven growth.

We’re an ambitious, forward‑thinking business with a bold vision for the future, and our culture reflects these ambitions. We’re an action‑oriented, fast‑paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs and join us on our journey. It’s not the easy route and we’re looking for people who enjoy challenges, love learning, want to make an impact and align with our core values:

• Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self‑guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem!
• Take a different path: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?
• Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.
• Go the extra mile: We know that creating a perfect #Macs Moment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability – it’s yours, not someone else’s, problem. We step up and help our team mates when they need us.

• Ensure all customers receive their necessary documentation & materials prior to their adventure.
• Ensure customer special requests are fulfilled, such as fully printed materials, additional packs etc.
• Make appropriate decisions on best time & place for mail to be sent, e.g. last minute bookings may need to be sent directly to an accommodation.
• Keep the costs to a minimum where possible by ensuring accuracy with postage costs & turnaround of packs to avoid courier.
• Work with 3rd party couriers where necessary to ensure documentation reaches customer in relevant timeframe.
• Manage & maintain stock levels to ensure supply meets demand.
• Ensure all invoices are checked & passed to relevant department for payments.
• Negotiate discounts for bulk buys or repeat orders where possible.
• Support the operations team with back‑office data management & loading.
• Support the operations team with any other administrative tasks, such as loading rates in our back‑office system, the onboarding of new suppliers & booking reports for suppliers.

• Passionate about travel & knowledgeable on the destinations we offer.
• A strong team player, you understand the importance of collaboration and support your colleagues and the company in achieving shared goals.
• Communicates in a tactful, polite, & friendly manner internally & externally.
• Able to work…