Counter Manager La Mer Beauty Silverburn

Counter Manager – La Mer – 37.5 hrs – H Beauty Silverburn

Join to apply for the Counter Manager La Mer 37.5 hours H Beauty Silverburn role at The Estée Lauder Companies Inc.

Glasgow, Scotland, United Kingdom

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast‑paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and leading a high‑performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long‑term fulfilling career with a leader in prestige beauty. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

• Effective verbal and written communication skills, excellent interpersonal skills.
• Quality customer service skills, skilled at winning people over.
• Results oriented, with high drive to meet objectives and standards.
• Ability to pursue goals beyond what is required or expected.
• Sense others' development needs and boost their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivates and maintains extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organizational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership experience.
• Relevant degree or experience dependent on business/store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.