Portfolio Manager

Homes for Good is Scotland's first social enterprise letting agency, based in Glasgow and operating across nine local authority areas. Managing approximately 550 properties, the agency serves both its own portfolio through an innovative property investment programme and independent landlords. Focused on excellent customer service, Homes for Good prioritizes the needs of landlords and tenants by fostering trust, clear communication, and attention to detail.

The agency offers a fully managed service to landlords, including market valuations, tenant screenings, rent payments, and repair management. For tenants, Homes for Good provides property matching, financial guidance, and unique support initiatives, all while reinvesting profits to help tenants create happy and secure homes.

We are looking for a dynamic individual to join our team as a Portfolio Manager. In this role you will provide great customer service to your landlords & tenants alike.

The key five areas of responsibility for this role are:

• Marketing, valuations and viewings
• Comprehensive tenant checks and application management
• Carrying out detailed property and key inventories
• Advertising properties on social media

• Leading on tenancy agreements and all aspects of tenant responsibilities
• Rent collection and arrears management
• Carrying out visits between 3 and 6 months
• Ensuring the property condition of your portfolio is maintained and exceeds all legal minimum standards
• Working with a maintenance team while managing essential repairs and compliance within target timescales
• Sustaining high level of landlord and tenant satisfaction through excellent communication
• Deescalating complaints in a proactive and forward-thinking way

• Leading on all aspects of notice management
• Completing a comprehensive checkout report
• Leading on all aspects of deposit management including disputes
• Carrying out void work assessments and seeing it through to completion

• Promoting our values and mission to a wider audience and generating new landlord leads
• Keeping up with and implementing up-to-date legislative changes
• Raising awareness of high standards of PRS
• Providing solution to housing pathways and local owners

• Report on the performance of your portfolio in line with company Vital Signs
• Ensuring accurate record-keeping and complete data collection related to properties, tenants, landlords and portfolio performance across all internal systems

• Educated to graduate level or equivalent in a relevant subject
• A minimum of two years’ experience in a PRS role
• A PRS letting agency qualification (Letwell/ ARLA/ Safe Agent)
• Hold a full UK driving licence with access to a vehicle for work purposes
• Excellent interpersonal, negotiation and communication skills, both verbally & in writing
• Clear thinker, effective problem solver and effective decision maker
• Ability to identify the priorities your workload dependent on the need of your portfolio & embrace change at short notice when needed
• Proven knowledge & understanding of the private rented housing sector
• Proven track record of achieving individual objectives and contributing to overall team performance
• Proven ability to maintain a non-judgemental attitude
• Demonstrable ability to remain calm in complex scenarios & build positive relationships with your tenants & landlords
• Numerate & IT literate with a good knowledge of Microsoft Office suite
• Willingness to go the extra mile, and to always do the right thing
• Experience managing key performance indicators & ability to coordinate compliance works in line with required deadlines
• Proven experience carrying out and documenting inspections, inventories, check out reports etc
• Experience using SME Professional and floorplan software is desirable though training can be provided