Property Manager

Position: Property Manager (Permanent)
Position:
Property Manager

Location:

Glasgow

Contract:

Full-time, Permanent
Reporting to:
Associate Director (Property Management)

An exciting opportunity has arisen for a well-organised and customer-focused Property Manager to join a growing property management business, supporting a diverse residential portfolio while delivering a best-in-class service in line with a customer excellence charter.

This role would suit an individual with experience in property management or factoring, although candidates from a strong customer service or lettings background will also be considered. The position offers a mix of office-based duties, site visits, and customer engagement, within a fast-paced and supportive team environment.

Property Manager

- Role Overview

Reporting to the Associate Director, you will be responsible for managing a portfolio of properties, ensuring a high standard of service delivery while maintaining strong relationships with customers and contractors.

Key responsibilities include:

Customer Experience & Engagement

Deliver a high standard of customer service in line with the customer excellence charter
Build and maintain effective relationships with customers and contractors
Prepare and issue regular customer communications
Conduct owners' meetings, both one-to-one and group-based
Plan, attend, and manage evening AGMs as required

Portfolio Management

Instruct, monitor, and manage reactive and planned maintenance works
Coordinate and oversee insurance claims on behalf of customers
Carry out regular property inspections and site visits

Record Keeping & Compliance

Ensure customer and property records are accurately maintained
Monitor KPIs including response times and customer satisfaction
Ensure all activities comply with internal procedures and service standards

Property Manager - Requirements

Experience in property management or factoring advantageous (lettings or customer service backgrounds also considered)
Strong communication skills with a customer-focused approach
Full, clean UK driving licence
Proficient in Microsoft Office 365
Comfortable working to targets and deadlines
Ability to work effectively both independently and as part of a team
Organised, resilient, and able to manage multiple priorities
Experience using a CRM-based system desirable but not essential

Property Manager - Salary & Benefits

Salary: £28,000 - £35,500 per annum (including car allowance)
Holiday: 20 days annual leave + public holidays + birthday leave (32 days total)
Employee loan scheme
Group Life Insurance
Annual performance-based bonus
Complimentary festive leave
Salary sacrifice pension scheme
Enhanced parental leave
Hybrid working available following probation
Plus a range of additional employee benefits

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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