Assistant Manager

The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration.

• Acts as a role model at all times by demonstrating the core values
• Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
• Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations.
• Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Assists and supports the Community Manager with communications, assessment and development of team members.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate.
• Supports with resident event management within the community.
• Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions.
• Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions.
• Stays informed about current market and competitor conditions.
• Assists with summer community preparations, including move-in and move-out processes.
• Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company’s policies and procedures.
• Participates where required in an on call roster to provide out of hours emergency support for the community.
• Works with the Community Manager in the preparation of the annual budget and monthly management accounts.

You should possess a solid level of general education and be proficient in Microsoft Office, particularly Word, Excel, and Outlook. Familiarity with property operation systems is essential, and training will be provided to enhance your skills. A strong knowledge of Landlord/Tenant legislation will support your effectiveness in this role. Your excellent customer service skills, coupled with significant experience in customer-facing environments, will ensure you deliver outstanding service.

As a good team player, you'll excel at building relationships and influencing others while also demonstrating the ability to act autonomously when necessary. Fluent English communication skills, both verbal and written, are crucial for success. With strong organizational skills and the ability to multitask, you’ll effectively prioritize your workload. Finally, your flexibility and enthusiasm for providing exceptional experiences will drive continuous improvement for both…