Property Manager

Position: Property Manager
Location: Glasgow
Contract: Full-time, Permanent
Reporting to: Associate Director (Property Management)

An exciting opportunity has arisen for a well-organised and customer-focused Property Manager to join a growing property management business, supporting a diverse residential portfolio while delivering a best-in-class service in line with a customer excellence charter.

This role would suit an individual with experience in property management or factoring, although candidates from a strong customer service or lettings background will also be considered. The position offers a mix of office-based duties, site visits, and customer engagement, within a fast-paced and supportive team environment.

Reporting to the Associate Director, you will be responsible for managing a portfolio of properties, ensuring a high standard of service delivery while maintaining strong relationships with customers and contractors.

Key responsibilities include:

• Deliver a high standard of customer service in line with the customer excellence charter
• Build and maintain effective relationships with customers and contractors
• Prepare and issue regular customer communications
• Conduct owners' meetings, both one-to-one and group-based
• Plan, attend, and manage evening AGMs as required

• Instruct, monitor, and manage reactive and planned maintenance works
• Coordinate and oversee insurance claims on behalf of customers
• Carry out regular property inspections and site visits

• Ensure customer and property records are accurately maintained
• Monitor KPIs including response times and customer satisfaction
• Ensure all activities comply with internal procedures and service standards

• Experience in property management or factoring advantageous (lettings or customer service backgrounds also considered)
• Strong communication skills with a customer-focused approach
• Full, clean UK driving licence
• Proficient in Microsoft Office 365
• Comfortable working to targets and deadlines
• Ability to work effectively both independently and as part of a team
• Organised, resilient, and able to manage multiple priorities
• Experience using a CRM-based system desirable but not essential

• Salary: 28,000 - 35,500 per annum (including car allowance)
• Holiday: 20 days annual leave + public holidays + birthday leave (32 days total)
• Employee loan scheme
• Group Life Insurance
• Annual performance-based bonus
• Complimentary festive leave
• Salary sacrifice pension scheme
• Enhanced parental leave
• Hybrid working available following probation
• Plus a range of additional employee benefits

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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