Customer Quality Complaints Coordinator – Food Manufacturing - Peak | Food & Agriculture

Customer Quality Complaints Coordinator – Food Manufacturing – Peak Recruitment

Job location:

Glasgow, Scotland, United Kingdom

Our client is a major global player in the food manufacturing industry, operating across multiple international markets. They are now seeking a Complaints Coordinator to play a pivotal role in upholding exceptional standards of product quality and customer satisfaction. Sitting within the quality function, this position calls for a detail‑driven, customer‑focused professional with a strong grasp of food manufacturing processes. It’s an ideal opportunity for someone who thrives on communication, problem‑solving, and cross‑functional teamwork, while also managing the administrative and data‑focused elements of quality performance.

Reporting to the Quality Manager, and working full time on site, Monday to Friday.

As the Complaints Coordinator, you will:

• Investigate and resolve customer complaints in a timely, compliant manner
• Analyze complaint data to identify trends and recommend process improvements
• Coordinate with cross‑functional teams to effectively address root causes
• Maintain accurate records and reports in alignment with legal and regulatory requirements
• Support the Quality Manager in monitoring key performance indicators for product quality and customer satisfaction
• Communicate findings and improvement plans to internal stakeholders and external customers

• Experience working in a quality or customer complaints role within the food manufacturing industry
• Experience using problem‑solving tools and a strong knowledge of product quality standards
• Demonstrable problem‑solving skills
• Excellent communication and interpersonal skills with the ability to meet deadlines, working independently or as part of a team
• Document management skills to ensure appropriate records are maintained in compliance with legal requirements
• Qualified to degree level within a food, science, or engineering discipline
• Strong cross‑functional communicator, able to work both independently and collaboratively

• Salary:
  Above £32,000 per annum
• Bonus:
  Discretionary performance‑based annual bonus
• Life assurance
• Pension: 6% contribution
• Annual leave: 36 days, including public holidays

Candidates must hold valid UK work authorisation at the time of application. The company does not provide visa sponsorship for this role, and cannot consider applicants who may require sponsorship in the future.

We invite qualified candidates to apply for this role directly via this website or email  Please note only shortlisted candidates will be contacted.