Service Improvement Officer; internal

Housing Service Improvement Officer (internal applicants only)

Working closely with the Housing Service Improvement Manager and supporting the Heads of Service within Housing, the role will support the delivery of continuous improvement across each area. The role will be involved in a wide range of areas including performance monitoring, service improvement, complaints management, service planning, system support, consultation and engagement and regulatory compliance to ensure positive outcomes for tenants in line with Regulator of Social Housing’s consumer standards.

For this role you will need:

• Experience of working in a similar role
• Good level of knowledge of housing legislation and regulations
• Strong organisational and analytical skills that can be adapted to service delivery
• Excellent communication skills both verbal and written
• Experience of supporting various consultation and engagement activities
• Ability to drive service improvements working in collaboration with others
• Effective time management skills and ability to use your own initiative

Please see job description and full person specification for further information.

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council ()