Cleaning Manager

Company Name

Landsec – Buchanan Galleries

Cleaning Manager

Soft Services Manager

Buchanan Galleries Shopping centre
220 Buchanan Street
Glasgow G12FF

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

The Cleaning Manager is responsible for delivering a high‑quality, safe, and efficient cleaning operation across the shopping centre. This role ensures that all public areas, back‑of‑house spaces, washrooms, service corridors, and external areas are maintained to the highest standards, creating a welcoming environment for customers, tenants, and visitors.

• Proven experience in cleaning supervision or management.
• Strong understanding of cleaning methods, equipment, and industry standards.
• Knowledge of health & safety regulations, including COSHH.

• Formal qualification in facilities management, cleaning operations, or a related field.
• First Aid certification.
• IOSH or similar health & safety training.

• Experience managing a cleaning team in a busy environment.
• Demonstrated ability to plan rotas, allocate tasks, and manage staff performance.
• Experience conducting inspections and maintaining high cleanliness standards.
• Working knowledge of waste management and recycling processes.

• Experience in a retail, shopping centre, or large public‑facing environment.
• Experience managing budgets, stock control, and procurement.
• Experience working with external contractors or service providers.

• Strong leadership and team‑motivation skills.
• Excellent communication skills with staff, tenants, and management.
• Ability to prioritise tasks and respond quickly to operational needs.
• Good organisational and time‑management abilities.
• Competent in basic IT systems (email, reporting tools, scheduling software).

• Ability to analyse cleaning performance data and produce reports.
• Confidence in handling conflict or performance issues professionally.

• Reliable, proactive, and committed to high standards.
• Customer‑focused with a positive, professional attitude.
• Flexible and able to work early mornings, evenings, weekends, and peak periods.
• Calm under pressure and adaptable to a fast‑paced environment.
• Strong attention to detail.

• Interest in sustainability and improving environmental performance.
• Willingness to develop skills and undertake further training.

• Lead, supervise, and motivate the cleaning team to deliver consistent service standards.
• Plan daily, weekly, and periodic cleaning schedules across all areas of the centre.
• Conduct regular inspections to ensure cleanliness, safety, and compliance with centre standards.
• Manage waste disposal, recycling processes, and environmental cleaning initiatives.
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