Senior Pensions Manager

I am partnering with a leading Life & Pensions group in Glasgow city centre, bringing to market an exciting opportunity for an experienced Senior Pensions Manager. This contract role has a very lucrative daily rate on offer for the right individual. My client are a forward thinking and progressive organisation who have their staff needs, development and goals at the heart of everything they do.

This role is expected to ensure the business unit meets the required performance whilst, being committed to delivering a great customer outcome for pension and annuity customers through a variety of customer contact channels. The role holder will be asked to input into strategy and be responsible for implementing the strategic direction and changes required within the service unit.

You will lead CSR's and SME’s through a number of Team Managers. Ensuring through the team that customers receive a friendly, professional and consistently high-quality service. Customer demands will be processed in a timely and accurate manner, following robust documented procedures and within regulatory obligations.

• CFI –UK financial services, regulation and ethics
• FA1 - Life office administration unit
• FA5 - Certificate in Investment Operations:
  Individual Savings Account Administration paper

Have a proven track record in managing a Pension Administration unit, with a strong understanding of pension products and pension legislation. Ideally an understanding of pension operating platforms and wider industry technology capabilities. A strong understanding of capacity management, resourcing and workforce management would be beneficial.

This role will encompass overseeing ongoing process improvements, whilst supporting all key transformation projects currently taking place. Supporting project and change management activities happening within the business at present, collaborating closely with IT.