Housing Officer; FTC - Maternity Cover

Job Title

Housing Officer (FTC - Maternity Cover For 6 Months)

Glasgow area

Queens Cross Housing Association

Grade 7, £42,722.10 - £46,901.90 (from April 2026)

Wednesday 11th March 2026, 17:00

Full-time, Fixed Term Contract (Maternity Cover for 6 Months)

Monday - Friday, 35 hours per week

Queens Cross Housing Association is an award‑winning social landlord based in the northwest of Glasgow. With 4,355 properties we provide high quality services and support communities across the city. We are looking to appoint a skilled Housing Officer for maternity cover.

This role involves improving neighbourhoods, rent management, void and letting management, and engaging with tenants and community initiatives. You will demonstrate a customer‑first approach, excellent communication, organisational skills, and the ability to manage a varied workload in a face‑paced environment.

• Deliver full housing management services including tenancy management, estate management, allocations, voids and lettings within an allocated neighbourhood patch.
• Manage rent accounts and income recovery, proactively address arrears, support tenants affected by welfare reform, and progress legal action where required.
• Administer tenancy‑related legal processes including disputes, complaints, succession, assignations, notices and court representation in line with legislation and policy.
• Lead effective void and estate management, conducting inspections, minimising rent loss, coordinating with maintenance teams, and maintaining high neighbourhood standards.
• Engage and support tenants and communities, promoting tenant participation, contributing to community initiatives and building strong local relationships.
• Ensure regulatory compliance and performance delivery, meet KPIs, produce performance reports and work within financial and governance frameworks.

• Minimum 2 years’ experience in housing management within a customer‑focused environment.
• Sound knowledge of housing legislation and good practice, including legal requirements related to tenancy management and regulatory compliance.
• Understanding of equality and diversity legislation and its application within a Housing Association setting.
• Excellent interpersonal and communication skills, with the ability to manage difficult or sensitive situations calmly, professionally and with a customer‑first approach.
• Strong organisational skills and initiative, able to prioritise a varied workload, meet deadlines, and competent in Microsoft Office (Word and Excel).
• Full driving licence and compliance with corporate vehicle policy.

Vacancy will close at 5:00pm, Wednesday 11th March.

Interviews are expected to take place on Thursday 19th March.

Sign in to QC Job Board and create an account. Click Apply and complete your online profile. Upload an up‑to‑date CV with any employment history gaps clearly explained. Include a short introductory statement outlining why you are applying and how you meet the essential criteria of the role. Add any relevant qualifications or training.

We will aim to update applicants within 7 working days of the advert closing date, excluding sessional roles, which are reviewed on a quarterly basis.

If you have any questions regarding this role or require a paper application to complete and return, please contact

Contact name:
Kirsty Lafferty

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