Head of Operations

Head of Operations

• Barclays Hampden, Letherby Drive, Glasgow, G42 9BA
• circa £50,000pa + excellent bonus and benefits
• 40hrs pw 5/7
• Holidays: 23 days increasing to 26 days after 3 years

At Sodexo Live!, we don't just deliver events, we create unforgettable experiences. From iconic sporting fixtures to world‑class concerts and conferences, we are proud to partner with some of the most prestigious venues in the UK and beyond.

We are now looking for an exceptional Head of Operations to join our leadership team at Barclays Hampden
, Scotland's National Stadium. This is a high‑profile, senior operational role where you'll lead the delivery of hospitality, retail, conference and event services across one of the country's most iconic venues.

As Head of Operations, you will have full operational accountability for match day and non‑match day delivery, ensuring outstanding service standards, commercial performance and full compliance at all times. Acting as Deputy to the Venue Services Director, you'll play a critical role in shaping strategy, driving profitability, and leading large, diverse teams in a fast‑paced live event environment.

This is a hands‑on leadership role for someone who thrives under pressure, leads from the front, and is passionate about operational excellence.

We are looking for a confident, resilient operational leader with a proven track record in large‑scale hospitality or live event environments. You'll combine strong commercial acumen with outstanding people leadership and a passion for delivering memorable experiences.

If you're ready to take on a senior leadership role where no two days are the same and your impact will be felt by thousands of guests, we'd love to hear from you.

• Leading and overseeing all operational delivery across hospitality, public retail, and conference & events
• Driving commercial performance, profitability, cost control and labour efficiency across all departments
• Delivering exceptional guest experiences in line with Sodexo Live! and client standards
• Deputising for the Venue Services Director, representing the business with professionalism and authority
• Managing and developing departmental managers and large on‑site teams (permanent, casual and agency)
• Ensuring full compliance with food safety, health & safety, licensing, environmental and statutory regulations
• Building strong, trusted relationships with the Scottish FA and key stakeholders
• Leading operational planning, execution and post‑event reviews for major fixtures, concerts and events
• Driving continuous improvement, innovation and sustainability across all service lines
• Promoting a strong One Team culture with high levels of engagement, performance and accountability

• Proven leadership experience in stadium, event, hospitality or multi‑site operations
• Strong P & L ownership with the ability to deliver financial and operational targets
• In‑depth knowledge of food & beverage, retail and event operations
• Excellent people management, communication and stakeholder engagement skills
• Strong understanding of health & safety, food safety and licensing compliance
• Ability to lead under pressure and manage multiple priorities in a live environment

• IOSH Managing Safely (or equivalent)
• Personal Licence Holder (or willingness to obtain)
• Experience with EPOS, workforce management and digital ordering systems
• CIEH Level 3 qualification
• Experience with in Sodexo Live! or a comparable premium venue operator

Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as…